View All JobsArea Manager (COC01046)
S&F - Acko Drive Service Center
Bangalore
About Us
ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.
We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.
But what truly sets us apart? Our people. At ACKO, every Acker’s voice and ideas matter. We’re a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.
Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.
We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.
But what truly sets us apart? Our people. At ACKO, every Acker’s voice and ideas matter. We’re a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.
Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.
Job Description
Area Manager would be responsible for driving Franchisee success by driving profitability & productivity in operations of service centers, enforcing all key aspects of business right from setting up of the unit to ensuring SOP adherence, training adherence, process audits etc. The incumbent would also be responsible for explaining process gaps, business improvement opportunities to Franchisee owners by having regular in-depth conversations with them
Key Responsibilities:
- Execute strategy and roadmap for After Sales / Service operations.
- Responsible for building strategy for increasing the service market share for the business.
- Responsible for developing roadmap for workshop loading, achieving defined targets by number of job orders and service volumes.
- Ensure that COCO/Franchise partners are prompt, polite and efficient connect with potential and existing customers
- Obtains market information on competitive dealer service, and current market conditions including service promotions etc.
- Develop innovative customer retention initiatives to achieve high customer satisfaction
- Develop roadmap for Skill upgradation and capability building for manpower (including technicians) to keep their skills up to date through periodic technical training on new systems and components offered by the automotive manufacturers
- Drive customer satisfaction by ensuring resolution of product issues and reduction of service / repair time.
- Improve service market share by driving more traffic into the workshop through various initiatives while continuing with the existing good practices.
- Meet/exceed customer satisfaction and Net Promoter Score goals. Analyse and report on customer satisfaction levels and NPS results as well as other key metrics/business drivers.
- Ensure infra standardization while a new unit is being set up by working closely with central teams and franchisee partner
- Ensure timely launch of new units and highlight risks and delay
- Ensure proper training and readiness for all franchisee staff
- Drive SOP adherence across all units in span
- Conduct regular process audits at the service centres to ensure retail and repair experience is up to the mark
- Understand key metrics where a centre is lacking and drive improvement by working closely with centre’s General Manager and Franchisee owner
