{"openapi":"3.0.1","info":{"title":"Acko for Enterprise API Documentation"},"servers":[{"url":"http://demand-internet.internal.live.acko.com","description":"Generated server url"}],"tags":[{"name":"Overview","description":"The Acko Embedded Insurance API suite provides a comprehensive set of endpoints that enable partners to seamlessly integrate insurance solutions into their platforms. This documentation covers authentication methods, base URLs, and standardized request/response formats. Our API documentation is organized into three main categories: Issuance for policy creation, Endorsements for policy modifications, and Claims for managing the claims process. Each section is further tailored to specific business verticals including Credit, Travel, Gig, Health, and Home insurance products. The APIs are further sub-divided into two versions V1 and V2. While we support both versions, we encourage you to go ahead with integrating with our V2 APIs"},{"name":"Authentication","description":"Authentication is managed through OAuth 2.0, ensuring secure access to our APIs. Partners must obtain an access token by providing their client credentials. The token must be included in the Authorization header of each request. This section details the authentication flow, token management, and error handling for unauthorized requests."},{"name":"Policy Retrieval","description":"The Policy Retrieval API provides access to policy details by policy id and policy number. It returns comprehensive policy information including coverage limits, premium schedules, and endorsement history. The endpoint supports pagination for handling multiple policies and allows filtering by status or date range."},{"name":"Policy Issuance","description":"The Policy Issuance APIs enable real-time policy generation and premium calculation. These endpoints allow partners to instantly issue live policies to their customers at the point of service. This section details the mandatory request headers, idempotency keys for preventing duplicate transactions, payment status callbacks, and performance benchmarks for both synchronous and asynchronous integration modes. Follow our implementation guidelines to ensure smooth policy issuance with minimal latency."},{"name":"Policy Endorsement","description":"Our Policy Endorsement APIs provide the ability to modify active policies throughout their lifecycle. Whether you need to cancel a policy, process early closures, add dependents, or update customer information, these endpoints handle all post-issuance policy changes. This section explains versioning protocols, effective-date rules, and premium pro-rating calculations to ensure accurate financial adjustments when policies are modified"},{"name":"Claims Management","description":"The Claims Management APIs streamline the end-to-end claims management process for your customers. This section guides partners through creating First Notice of Loss (FNOL), uploading supporting documentation, and monitoring claim status through automated webhooks. Our claims infrastructure is designed to provide real-time status updates while maintaining compliance with regulatory requirements and optimizing the customer experience during the claims journey."},{"name":"Policy Proposal","description":"The Policy Proposal APIs manage the proposal lifecycle for policies that require pre-approval before issuance. This section includes endpoints for creating proposals, batch processing multiple proposals, and updating proposal statuses."},{"name":"Loan-Shield","description":"The Credit Insurance APIs offer protection solutions specifically designed for lending products. These endpoints support loan-life coverage, EMI protection, and income-loss insurance. Integration requires basic loan parameters including loan ID, outstanding amount, tenor, and borrower KYC details. The API supports various loan types—personal, gold, and housing loans—through product-specific configuration flags. Upon successful validation, the system instantly binds coverage and returns a digitally signed e-policy PDF."},{"name":"Trip","description":"The Trip Insurance APIs are designed for on-demand travel coverage. These endpoints allow partners to issue policies for single trips, multi-city itineraries, or annual travel plans. Integration requires trip details such as departure/arrival dates, destination countries, and traveler demographics. The API supports real-time premium calculations based on trip duration and coverage limits, with policy documents generated instantly upon successful payment."},{"name":"GIG","description":"The Gig Worker Insurance APIs enable on-demand coverage for task-based or shift-based workforce. These endpoints accept job identifiers, task duration parameters, and worker profiles to provide tailored protection. Pricing is calculated per minute of service or per delivery, with policies that automatically expire at task completion. The API includes webhooks for task start/stop events to ensure precise coverage periods for gig economy platforms."},{"name":"Health","description":"Our Health Insurance APIs facilitate Group Mediclaim (GMC) implementation with streamlined onboarding processes. Features include census data upload, configurable sum-insured grids, and optional riders for OPD and mental wellness benefits. The API returns group policy documentation and individual member e-cards. A specialized bulk-endorsement endpoint handles monthly employee additions and exits to maintain accurate coverage records."},{"name":"House","description":"The Home Insurance APIs provide protection for both structure and contents. Integration requires property details including geo-coordinates, built-up area, construction type, and coverage start date. The premium calculation includes options for burglary and gadget protection add-ons. Policy documentation includes a comprehensive valuation schedule for insured items and property."},{"name":"Credit Life","description":"The Credit Life Issuance API enables policy generation during loan disbursal by capturing customer, loan, insured, and nominee details. The endpoint validates mandatory declarations and premium data, issues the policy in real time, and returns the policy number along with certificate URLs and premium breakup for reconciliation."},{"name":"Credit Life Proposal","description":"The Credit Life Proposal API enables the creation and management of credit life insurance proposals for loans that require underwriting approval. The endpoint handles proposal submission, bulk processing capabilities, and status updates throughout the approval workflow. Upon proposal acceptance, the policy can be issued using the standard issuance API with the approved proposal reference."},{"name":"Credit Life Templates","description":"The Credit Life Templates section provides downloadable Excel templates for bulk proposal operations. Partners can download standardized templates for proposal issuance and updates, share them with business teams, and upload completed sheets for batch processing. This streamlines the proposal workflow by enabling efficient bulk data handling through familiar spreadsheet interfaces.\n**Available Templates:**\n📄 **Proposal Issuance Template**: [Access Google Sheets Template](https://docs.google.com/spreadsheets/d/1j9cSJPQ8nJ8k0cIbB4ZesQuTMMetNvZTAWUHlI0k5bM/edit?usp=sharing) - Use this template for bulk proposal issuance data entry - Contains all required fields for creating new Credit Life proposals - Can be shared with business teams for data collection\n📄 **Proposal Update Template**: [Access Google Sheets Template](https://docs.google.com/spreadsheets/d/1j9cSJPQ8nJ8k0cIbB4ZesQuTMMetNvZTAWUHlI0k5bM/edit?gid=572464409#gid=572464409) - Use this template for updating existing proposal statuses - Contains fields required for proposal status modifications - Supports bulk update operations for multiple proposals\n**Instructions:** 1. Click on the template links above to access the Google Sheets 2. Make a copy of the template for your use 3. Fill in the required data according to your proposal needs 4. Share the completed template with the appropriate business teams for processing"},{"name":"Fire","description":"The Fire Issuance API enables the creation and issuance of fire insurance policies by accepting detailed order information, insured property details, selected coverage plans, user and nominee data, and premium breakdowns. The response provides confirmation of policy issuance along with status updates and transaction metadata, supporting efficient policy processing and management. This API encompasses the Loan Against Property (LAP) use case."},{"name":"Cyber Protection","description":"The Cyber Protection Issuance API provides coverage for digital assets and online transactions. It requires user details, device information, and transaction parameters to calculate premiums based on risk profiles. The API supports real-time policy issuance with digital documentation and secure storage of policy certificates."},{"name":"Electronics","description":"The Electronic Device Issuance API allows partners to issue policies for electronic devices such as smartphones, laptops, and tablets. It requires device specifications, user details, and coverage options to calculate premiums. The API supports instant policy issuance with digital certificates and provides endpoints for managing device claims."},{"name":"Financial","description":"The Financial Endorsement API handles all policy modifications that affect premium calculations. Use these endpoints when implementing sum-insured adjustments, adding coverage options, or extending policy tenure. The API calculates revised premiums, generates appropriate debit/credit notes, and maintains payment reference integrity. All transactions return updated policy versions with complete audit trails."},{"name":"Non-Financial","description":"Our Non-Financial Endorsement API processes data-only changes such as contact information or address updates that don't impact premium amounts. These modifications are processed instantly and don't require payment adjustments. The API supports JSON Patch format for atomic updates and maintains comprehensive audit logging for all changes."},{"name":"Create Claims","description":"The Claim Creation API enables First Notice of Loss (FNOL) submission to initiate the claims process. The endpoint requires policy identifier, incident details, claimant information, and supporting documentation. Upon validation, the system generates a unique claim identifier and provides secure upload URLs for additional documentation submission"},{"name":"Get Claims","description":"The Claim Retrieval API provides comprehensive access to claim information by claim or policy identifier. Response data includes detailed status history, payout information, assessor notes, and pending actions. The endpoint supports pagination for handling multiple claims and state-based filtering to facilitate efficient claim status tracking"}],"paths":{"/product/{partner}/proposal-policies":{"put":{"tags":["Credit Life Proposal"],"summary":"Update Credit Life Proposal Status","operationId":"updateCreditLifeProposal","parameters":[{"name":"Authorization","in":"header","description":"username={partner} algorithm={algo} created_on={time} secret={secret} \n This will be shared over mail when the product is onboarded","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/UpdateProposalStatusRequest"}}},"required":true},"responses":{"500":{"description":"Internal Server Error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Bad configuration error","code":"PERR_001","error":{"reference_id":"","status_code":500},"message":"Plan agreement does not exist"}}}},"401":{"description":"Unauthorized","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"AUTHENTICATION_FAILED","code":"UNAUERR_001","error":{"status_code":401},"message":"Not Authorized!!"}}}},"400":{"description":"Bad request","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Client Input Validation Failed","code":"IVERR_001","error":{"reference_id":"","status_code":400},"message":"plan is a required field"}}}},"409":{"description":"Conflict","content":{"*/*":{"schema":{"type":"string"}}}},"429":{"description":"Too Many Requests","content":{"*/*":{"schema":{"type":"object"}}}},"503":{"description":"Service 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onboarded","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/CreditLifePolicyRequestDTO"}}}},"required":true},"responses":{"500":{"description":"Internal Server Error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Bad configuration error","code":"PERR_001","error":{"reference_id":"","status_code":500},"message":"Plan agreement does not exist"}}}},"401":{"description":"Unauthorized","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"AUTHENTICATION_FAILED","code":"UNAUERR_001","error":{"status_code":401},"message":"Not Authorized!!"}}}},"400":{"description":"Bad request","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Client Input Validation 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credentials"}}}}}},"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/CentralAuthResponse"}}}}}}},"/product/{partners}/policies/{policyId}/endorsements ":{"post":{"tags":["Financial"],"summary":"Cancellation V1","description":"The Policy Cancellation API enables mid-term termination of active policies. The endpoint requires cancellation reason codes and effective dates to process the request. Upon validation, the system calculates refundable premium amounts based on the unused policy period and triggers the appropriate refund webhook. The response includes updated policy status and credit note reference details","operationId":"endorsePolicyCancellationV1","parameters":[{"name":"Authorization","in":"header","description":"Bearer <accessToken> Generate one via [Token Generation](#operation/tokenGeneration).","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/LifeEndorsementRequestDTO"}}},"required":true},"responses":{"500":{"description":"Internal Server Error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Bad configuration error","code":"PERR_001","error":{"reference_id":"","status_code":500},"message":"Plan agreement does not exist"}}}},"401":{"description":"Unauthorized","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"AUTHENTICATION_FAILED","code":"UNAUERR_001","error":{"status_code":401},"message":"Not Authorized!!"}}}},"400":{"description":"Bad request","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Client Input Validation Failed","code":"IVERR_001","error":{"reference_id":"","status_code":400},"message":"plan is a required field"}}}},"409":{"description":"Conflict","content":{"*/*":{"schema":{"type":"string"}}}},"429":{"description":"Too Many Requests","content":{"*/*":{"schema":{"type":"object"}}}},"503":{"description":"Service Unavailable","content":{"*/*":{"schema":{"type":"string"}}}},"403":{"description":"Forbidden","content":{"*/*":{"schema":{"type":"string"}}}},"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EndorsementResponse"}}}}}}},"/product/{partners}/policies/{policyId}/endorsements ":{"post":{"tags":["Financial"],"summary":"Preclosure","description":"The Policy Preclosure API is specifically designed for credit-life policies when the underlying loan closes early. This endpoint accepts loan identifier and closure date parameters, calculates unearned premium refunds, and generates pre-closure certification documentation. The streamlined process ensures proper policy termination aligned with loan closure events","operationId":"endorsePolicyPreClosure","parameters":[{"name":"Authorization","in":"header","description":"Bearer <accessToken> Generate one via [Token Generation](#operation/tokenGeneration).","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/LifeEndorsementRequestDTO"}}},"required":true},"responses":{"500":{"description":"Internal Server Error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Bad configuration error","code":"PERR_001","error":{"reference_id":"","status_code":500},"message":"Plan agreement does not exist"}}}},"401":{"description":"Unauthorized","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"AUTHENTICATION_FAILED","code":"UNAUERR_001","error":{"status_code":401},"message":"Not Authorized!!"}}}},"400":{"description":"Bad request","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Client Input Validation Failed","code":"IVERR_001","error":{"reference_id":"","status_code":400},"message":"plan is a required field"}}}},"409":{"description":"Conflict","content":{"*/*":{"schema":{"type":"string"}}}},"429":{"description":"Too Many Requests","content":{"*/*":{"schema":{"type":"object"}}}},"503":{"description":"Service Unavailable","content":{"*/*":{"schema":{"type":"string"}}}},"403":{"description":"Forbidden","content":{"*/*":{"schema":{"type":"string"}}}},"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EndorsementResponse"}}}}}}},"/product/{partners}/policies/{policyId}/endorsements ":{"post":{"tags":["Non-Financial"],"summary":"Dependent Updation V1","description":"The Dependent Update API is optimized for Group Mediclaim policies, allowing the addition or removal of dependents during the policy term. The endpoint handles waiting-period calculations and processes any required premium adjustments. Upon successful update, the system generates refreshed e-cards reflecting the updated coverage details","operationId":"endorsePolicyRequestDependentUpdationV1","parameters":[{"name":"Authorization","in":"header","description":"Bearer <accessToken> Generate one via [Token Generation](#operation/tokenGeneration).","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/EndorsementDependentUpdationDTO"}}},"required":true},"responses":{"500":{"description":"Internal Server Error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Bad configuration error","code":"PERR_001","error":{"reference_id":"","status_code":500},"message":"Plan agreement does not exist"}}}},"401":{"description":"Unauthorized","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"AUTHENTICATION_FAILED","code":"UNAUERR_001","error":{"status_code":401},"message":"Not Authorized!!"}}}},"400":{"description":"Bad request","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Client Input Validation Failed","code":"IVERR_001","error":{"reference_id":"","status_code":400},"message":"plan is a required field"}}}},"409":{"description":"Conflict","content":{"*/*":{"schema":{"type":"string"}}}},"429":{"description":"Too Many Requests","content":{"*/*":{"schema":{"type":"object"}}}},"503":{"description":"Service Unavailable","content":{"*/*":{"schema":{"type":"string"}}}},"403":{"description":"Forbidden","content":{"*/*":{"schema":{"type":"string"}}}},"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EndorsementResponse"}}}}}}},"/product/{partners}/policies/{policyId}/endorsements ":{"post":{"tags":["Non-Financial"],"summary":"Nominee Updation V1","description":"The Nominee Update API allows policyholders to modify beneficiary information during the policy term. The endpoint validates new nominee KYC details and effective dates before processing changes. Upon successful verification, the system instantly generates and returns updated policy documentation reflecting the new beneficiary information","operationId":"endorsePolicyRequestNomineeUpdationV1","parameters":[{"name":"Authorization","in":"header","description":"Bearer <accessToken> Generate one via [Token Generation](#operation/tokenGeneration).","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/EndorsementNomineeUpdationDTO"}}},"required":true},"responses":{"500":{"description":"Internal Server Error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Bad configuration error","code":"PERR_001","error":{"reference_id":"","status_code":500},"message":"Plan agreement does not exist"}}}},"401":{"description":"Unauthorized","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"AUTHENTICATION_FAILED","code":"UNAUERR_001","error":{"status_code":401},"message":"Not Authorized!!"}}}},"400":{"description":"Bad request","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Client Input Validation Failed","code":"IVERR_001","error":{"reference_id":"","status_code":400},"message":"plan is a required field"}}}},"409":{"description":"Conflict","content":{"*/*":{"schema":{"type":"string"}}}},"429":{"description":"Too Many Requests","content":{"*/*":{"schema":{"type":"object"}}}},"503":{"description":"Service Unavailable","content":{"*/*":{"schema":{"type":"string"}}}},"403":{"description":"Forbidden","content":{"*/*":{"schema":{"type":"string"}}}},"200":{"description":"Success","content":{"application/json":{"schema":{"$ref":"#/components/schemas/EndorsementResponse"}}}}}}},"/product/{partners}/policies/{policyId}/endorsements ":{"post":{"tags":["Financial"],"summary":"Session Creation V1","description":"The Session Creation API lets you carve out one or more \"active coverage\" windows inside the broader policy term set by the Policy Issuance API. While the master policy defines a start date and end date (e.g., 1 Jan → 31 Dec), each session represents a specific period during which the insured is actually on cover (e.g., 5 Jan → 10 Jan, 12 Jan → 15 Jan). This feature is typically enabled for use-cases such as on-demand or gig-economy insurance (e.g., delivery riders), where coverage is required only when the worker is \"on the job.\" By creating, updating, or deleting session records, partners can precisely control when benefits are in force without altering the underlying policy dates. This endpoint requires session details and partner information to create a new session. Upon successful creation, the system returns session details for further processing.","operationId":"endorsePolicyGIGSessionCreationV1","parameters":[{"name":"Authorization","in":"header","description":"Bearer <accessToken> Generate one via [Token Generation](#operation/tokenGeneration).","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/EndorsementGIGSessionCreationDTO"}}},"required":true},"responses":{"500":{"description":"Internal Server Error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/SwaggerErrorResponse"},"example":{"category":"Bad configuration error","code":"PERR_001","error":{"reference_id":"","status_code":500},"message":"Plan agreement does not 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