Today’s world relies a lot on digitization. This is a good thing because it brings the world together. It is a bad thing because it allows miscreants to misuse this connectivity. The number of people transacting online is constantly on the rise due to digital awareness, internet affordability, and the rise in smartphones. Along with this, there is also a threat of fraud. Frauds taking place in the digital world are termed as digital frauds.

Income Tax Department Toll-Free Contact Numbers and Email IDs - Acko

India’s Income Tax department is taking measures to help people become vary of digital frauds related to income tax. This can be while filing tax or communicating with the income tax department. Read ahead to know touchpoints in the form of income tax email, toll-free numbers, and SMS IDs so that you can differentiate between what is authentic and what is fraudulent.

Official List of Income Tax Customer Care Numbers, Email IDs, and SMS Codes:

Here’s some information about official communication touchpoints of the income tax department. You can use these touchpoints to get in touch with the department. You can also acquaint yourself with the official IDs so that you are aware of messages sent from them.

Income Tax Department Official Customer Care Helpline and Toll-Free Numbers and Contact Details:

Listed below are the contact details of the income tax department/income tax customer care in India.

Toll-Free Number: 1800 180 1961

Department Contact Details
Aaykar Sampark Kendra For general queries call on income tax helpline 1800 180 1961 or 1961 (Toll free)
PAN/TAN For information about updating PAN/TAN. Website – www.tin-nsdl.com, Call on +912027218080
e-Filing of Income Tax Return Call on income tax customer care number 1800 103 0025 (Toll free)
Refund/Refund re-issue/Rectification Call on income tax toll-free number 1800 1034455.
TDS Centralised Processing Centre (TRACES) For Form 26AS and Form 16 call on 1800 1030344 (Toll free)
Tax Return Preparer Scheme (TRP Scheme) Call on income tax helpline number 1800 1023738 (Toll free)

List of Official Income Tax Email IDs:

Here’s a list of official email IDs used by the tax authority of India to communicate with the people.

Email Purpose
@incometax.gov.in Departmental website
@incometaxindiaefiling.gov.in Filing income tax returns
@tdscpc.gov.in Information related to TDS
@cpc.gov.in Compliance and reporting
@insight.gov.in PAN card
@nsdl.co.in PAN card

From the above list, the last and the second last IDs are the two agencies that are officially authorized to issue PAN cards.

Also, read: Income Tax Slabs and Rates in India FY 2019-20

Income Tax SMS Codes:

Here’s a list of official SMS codes of the income tax department. These codes are used to send out official communication. 

Top six codes are used to send reminder messages and notifications related to tax while the last three codes are meant for notifications related to the PAN card.

  • ITDEPT
  • ITDEFL
  • TDSCPC
  • CMCPCI
  • INSIGT
  • SBICMP
  • NSDLTN
  • NSDLDP
  • UTIPAN

Income Tax CPC Helpline Toll-Free Numbers, Email IDs and Working Hours:

Here’s a table of income tax department contact numbers.

PurposeHelpdeskHelpdesk/Income Tax Contact NumberWorking Hours
General Queries related to Income TaxAayakar Sampark Kendra (ASK) 1800 180 1961 (Toll free)
(or) 1961
08:00 hrs - 22:00 hrs
(Monday to Saturday)
Rectification, Refund, Intimation and other
Income Tax Processing Related Queries
Centralized Processing Center1800 103 4455 (Toll free) (or)
+91-80-46605200
08:00 hrs - 20:00 hrs
(Monday to Friday)
e-Filing of Income Tax Return or Forms and other value-added
services provided through e-Filing Portal
e-Filing1800 103 0025 (Toll free) (or)
+91-80-46122000
+91-80-26500026
09:00 hrs - 20:00 hrs
(Monday to Saturday)
Form 16, Tax Credit (Form 26AS) and other queries related
to TDS statement, Form 15CA processing
TDS Reconciliation Analysis and
Correction Enabling System (TRACES)
1800 103 0344 (Toll free) (or)
+91-120-4814600
10:00 hrs - 18:00 Hrs
(Monday to Saturday)
Queries related to PAN & TAN application for
Issuance/Update through NSDL
Tax Information Network - NSDL-2721800907:00 Hrs - 23:00 Hrs
(All Days)

Official Websites:

Website Purpose
www.incometaxindiaefiling.gov.in/home Departmental website
www.incometaxindiaefiling.gov.in/home Filing income tax returns
www.tdscpc.gov.in/app/login.xhtml Information related to TDS
www.insight.gov.in Compliance and reporting
www.nsdl.co.in PAN card
www.utiitsl.com PAN card

Being Proactive:

In the recent past, various taxpayers have complained to the income tax department about digital fraud attempts being made on them. Such digital fraud attempts are commonly known as phishing. These attempts are made via SMS and email and are directed towards extracting personal information from the common public. Such messages are sent from sources that pose as income tax officials.

The income tax department has sent informative emailers regarding how to tackle phishing activities. They have also installed a pop-up on their website which informs the public about the income tax department’s toll-free and contact numbers, and email IDs. These precautionary notifications speak about a common message which is about not trusting anonymous sources and not clicking on any unknown links.

If you come across any phishing activities, you should report them immediately. For example, in case you are at the receiving end of an email or an SMS in which the sender is posing as an income tax official, you should communicate the same to the income tax department. To do that, you can send the email to [email protected] or [email protected]

Things to Note:

Here’s a list of things to note with respect to income tax communications.

  • The income tax department never asks for a PIN over email or SMS.
  • They also do not ask for any sensitive information such as passwords over email or SMS.
  • Do not share any kind of information concerning bank accounts, debit cards or credit cards over call, email and SMS.
  • Do not reply to phishing emails or click on links mentioned in such emails.
  • Do not download and open any attachments that come along with phishing emails.
  • As the income tax department communicates with taxpayers via emails, they have taken adequate precautionary measures for their email domains. These measures include Sender Policy Framework, DomainKeys Identified Mail, and Domain-based Message Authentication, Reporting and Conformance. Such measures help to block out phishing emails.   

Also, Check: Income Tax Calendar

Income Tax Complaint Cell:

If you have any grievances, you can reach out to the income tax complaint cell. You can click here to access the state-wise contact information of the respective grievance office. You have to select the state in which you reside and relevant email ids and income tax department complaint numbers shall be displayed on the screen. The relevant address is also provided for grievance redressal.

Frequently Asked Questions:

Is there anything I can do to report a phishing email?

Yes, you can report a phishing email to the authorities. To do so, you have to forward the email to [email protected] It is a government agency designed to tackle phishing.

How can I contact the income tax department?

You can contact the income tax department for general queries by calling Aayakar Sampark Kendra on income tax department toll-free number 1800 180 1961. This service is not supportive on Sundays.

How can I contact the income tax department’s grievance cell?

The contact information of the income tax grievance cell is mentioned over here.

What is phishing?

Phishing is an act where attempts are made to obtain sensitive information related to bank accounts with an intent to cause financial fraud. With regards to income tax, fraudsters pose as income tax officials and demTand sensitive information such as bank account details or debit and credit card details with an intent to steal money from these accounts.

What are some basic guidelines to avoid phishing attacks?

Make sure to check the domain from where the email or SMS is sent. Usually, phishing emails and SMS will have misspelt email IDs or SMS codes which are similar to that of official email IDs and codes. Do not share sensitive information of any kind by replying to these emails.