Summary of Key Terms & Conditions

This summary of key terms under the Group Domestic Travel Product Policy Terms & Conditions (“Policy”) is offered by Acko General Insurance Limited (“Acko”) to ANI Technologies Private Limited (“Ola”). Covers under the Policy can be availed by registered users/ customers on the Ola mobile application (“Ola App”)) by selecting the option of ride insurance.

The insurance cover under the Policy will apply only to Ola trips which are booked through the Ola App. Insurance cover starts when customer’s Ola trip starts and cover ends when the Ola trip ends, up to a maximum period of 1 day for City Taxi, and 10 days for Ola Outstation.

Key Benefits:

Key benefits available under the Policy for the named rider and co-passengers travelling with the named rider on the same trip:

Benefits Coverage upto City Taxi Rentals Outstation
Accidental Medical Expense Rs. 1,00,000 Yes Yes Yes
Hospital Daily Allowance (Max 7 days) Rs. 500/day Yes Yes Yes
OPD Treatment Rs. 3,000 Yes Yes Yes
Ambulance & Emergency Evacuation Rs. 10,000 Yes Yes Yes
Accidental Death Rs. 5,00,000 Yes Yes Rs. 7,50,000
Permanent Total Disability Rs. 5,00,000 Yes Yes Rs. 7,50,000
Permanent Partial Disability Rs. 5,00,000 Yes Yes Rs. 7,50,000
Repatriation of Mortal Remains Rs. 10,000 Yes Yes Yes
Missed Flight (Domestic)* Rs. 5,000 Yes No Yes
Loss of Baggage, Personal Effects & Laptop Rs. 20,000 No No Yes
Emergency Hotel Requirement Rs. 10,000 No No Yes
Home Insurance Content Rs. 1,00,000 No No Yes

*Missed Flight cover starts when the customer books the Ola Trip and ends when the Ola trip ends, subject to the estimated time of arrival (ETA) at the airport of departure being before 60 mins of the scheduled departure time for City Taxi (other than Ola Share) and 90 mins before the scheduled departure time for Ola Share and Ola Outstation. This Benefit only covers domestic flights. Missed flight cover can be claimed only if the destination is specified as airport at the time of booking a ride. If the destination is changed to airport during the ride, ‘missed flight claims’ is not admissible.
City Taxi: All Ola rides which ply within city limits including Ola Auto & Ola Share.

General Conditions:

The following general exclusions as stated in the Policy will not apply to Ola or its customers:

Claim & Documents:

Rider can file a claim for any of these coverages on Ola App, Ola Website, Acko Mobile App or Acko Website. Or reach to Ola or Acko Contact number for registration of claim.

Rider needs to submit following documents in case of a claim:

Claim Process on the Ola App:

On the Acko website:

Please note that this is only a basic description of the key terms. Once you have opted for cover, you will receive a Certificate of Insurance from Acko which will contain complete details of your cover under the Policy.