To raise a reimbursement request, you can do the following:

Option 1: Using the App:
Step 1: Open the App and click on the Care tab.
Step 2: Under the Care tab, click on Add Hospitalization Request
Step 3: Click on Claim Reimbursement
Step 4: Enter details of the hospitalization
Step 5: Upload a clear picture of each document after writing “claimed with Acko” on top with a pen
Step 6: Submit the document
Step 7: Track the claim status in the app

Option 2: Emailing documents
Step 1: Write “claimed with Acko” with pen on each page of the document.
Step 2: Attach all the documents and email [email protected] Ensure that the email subject line mentions the employee id and the word “reimbursement request”

You will need to submit the following documents:
Indoor Case Paper
Investigation Report
Scanned copy of Original Hospital Discharge Summary (Mandatory)
Scanned copy of Original Payment Receipts (Mandatory)
Consultation Paper / Prescription (Mandatory)
Scanned copy of Original Consolidated Final Bill with breakups (Mandatory)
Scanned copy of Original Pharmacy and Investigation Bill with breakups
Cancel cheque of the employee or Bank Account pass book front page of the employee.(Mandatory)
Readable scanned copy of Pan Card & Aadhar Card (if claim is above Rs. 1 Lakh) (Mandatory)