Cab Voucher Terms and Conditions

  1. The Program is being organised by Acko for the comprehensive private car insurance policyholders of Acko.
  2. This Program shall entitle the Customer to receive a credit of Rs 500/- per day (“Offer”) pursuant to the Delay (defined hereinafter). The Offer shall be adjustable towards a cab/taxi ride (“Cab Services”) with third party mobility provider/cab aggregator (“Ride Provider”). The Ride Provider is not connected with Acko and are independent third-party entities and are not controlled or under common control of Acko. The Offer of the Ride Provider may be used to avail the services of such Ride Provider only.
  3. Delay shall mean failure by Acko to fulfil the claim settlement of the Customer within the guaranteed time of 3 days (“Guaranteed Time”). The Guaranteed Time shall be calculated from the next day of receipt of private car vehicle of the Customer under insurance claim at the designated repair/service facility.
  4. The Offer shall be provided only in case of a Delay for Own Damage (except theft, total loss, fire and partial theft) and shall be valid only for a period of 7 days from the Delay or settlement of claim post Delay, whichever is earlier.
  5. The Offer shall be provided only to Customers who have made an insurance claim with Acko. Provided however such Customers shall be entitled to the Offer only in the event where claim is first notified by the Customer to Acko prior to any notification/intimation to any other party including but not limited to any automobile garage, service centre or workshop. Pick up/ Towing should be done by Acko only.
  6. Offer for a day cannot be carried forward and shall expire the same day if unutilized.
  7. The Offer is valid only in listed cities (city/pin code can be checked here) and in the city limit of the designated repair/service facility in which the private car vehicle is sent pursuant to insurance claim and provided the Ride Provider has offered to provide the Offer in such city.
  8. The Offer is valid only if the vehicle is taken to Acko authorized repair/service facility.
  9. The Offer shall be issued only if Customer has provided his/her account details with the Ride Provider.
  10. The Offer shall not be valid if the delay in claim processing or repair/servicing or delivery of vehicle is caused by: i) the Customer, due to any reason, including but not limited to, additional service/repair request being made by the Customer; ii) due to any reason beyond the control of Acko.
  11. The Offer shall be provided at the sole discretion of Acko and can be withdrawn/modified at any time without prior notice.
  12. The Rides shall be provided by/on behalf of Ride Providers/cab/taxi driver partners of the Ride Providers and Acko shall not be liable for any acts/omissions/damages/claims arising because of the Customer accepting the Offer and accepting the Cab Services.
  13. The Customer may avail the Cab Services from the Ride Provider and any services thereof at Customer’s sole risk and liability and the Customer agrees that Acko will not be responsible for any matter arising thereof, in any manner whatsoever. Furthermore, Acko shall not be liable under this Offer for any consequential or indirect loss or damage howsoever arising.
  14. Any additional terms and conditions of the Ride Provider shall also apply to the Program.
  15. Acko shall have the sole discretion to refuse, withdraw, deny and/or alter the Offer to any Customer. Acko reserves the right to disqualify a Customer from the benefits of the Offer, and cancel their Claim, if any fraudulent activity is identified as being carried out by the Customer for the purpose of availing the benefits under the Offer.
  16. Acko is the sole authority for interpretation of these terms.
  17. Customer’s consent to these T&C’s shall be conclusively presumed from Customer’s i) use of the Offer to avail the services from the Ride Provider or ii) any other action evidencing Customer’s acceptance to the benefits under this Offer.
  18. If any provision or part of a provision of this Offer is declared invalid, illegal, or unenforceable under applicable law, the affected provision will be considered omitted or modified to conform to applicable law. The validity, legality, and enforceability of all other remaining provisions or parts of provisions will remain in full force and effect.
  19. No variation of these T&C’s shall apply except in so far as expressly agreed to, in writing, by Acko and the Customer.
  20. This Offer shall be governed by, construed, and enforced in accordance with the laws of India. These T&Cs and all matters and disputes arising pursuant hereof are subject to the exclusive jurisdiction of the courts of Bangalore.