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Customer Service TATs

Name: Customer Service TATs - Acko Life Insurance
Brand: Acko General Insurance Ltd.
Rating: 4.7 (12391 reviews)

DESCRIPTION OF ITEM OF SERVICE	TURN AROUND TIME (WORKING DAYS)
Processing of Proposal and communicating the acceptance /rejection	15 days
Obtaining the copy of Proposal form	20 days
Issuance of premium receipt	10 days
Issuance of Policy Document	10 days
Issuance of duplicate policy on request	10 days
Endorsement:	10 days
a) Increase/Decrease in sum Insured	10 days
b) Change of Location of risk	10 days
c) Change of Address	10 days
d) Change of Nominee	10 days
e) Correction of errors in the policy	10 days
f) Inclusion and deletion of financial interest	10 days
g) Inclusion of new members in case of Group policies	10 days
h) Any other non-claim related changes	10 days
Cancellation Policy and refund of Premium	15 days
Appointment of surveyor from receipt of claim intimation	3 days
Issuance of Claim form	3 days
Initial surveyor’s report after appointment	7 days
Interim survey report from first surveyor visit	15 days
Request for (additional) documents for claims processing	15 days
Final surveyor report from the last document receipt date	30 days
Settlement / rejection of claim post receiving surveyor report- In case where Investigation is not required	30 days
Payment of Claim on acceptance by the Insured	15 days
Issuance of NCB Certificate	15 days
Any other service request	10 days