Home / Cancellation and Refund Policy
We will be sad to see you go however we will try to make the cancellation and refund process as effortless as possible.
Can I cancel my Acko Policy and seek a refund before the commencement of the risk?
Yes. A no-questions-asked, full refund of your premium will be initiated if the policy has not commenced, i.e. prior to coverage/policy start date.
Can I cancel my Acko Policy and seek a refund, if the coverage/policy has commenced?
Yes, only if the policy is within the free look period i.e. 30 days from you receiving the policy.
For any other cancellation please contact us on [email protected]
How much will I be paid on Free Look Cancellation?
The insurance company may not refund the entire payment you make to them. The following deductions are likely to be made: • Proportionate risk premium, i.e., a premium amount that is proportionate to the risk covered for the number of days the policy was active. • Costs associated with stamp duty • Insurers' costs incurred on medical examinations (if any)
How do I cancel my Acko Policy?
We request you to email us on [email protected]. Please do provide your policy number, the reason for cancellation & requisite documents.
What is the refund timeline?*
15 business days from the policy cancellation date via the original payment mode.
*These are estimated timelines and may vary depending on the process of concerned bank, our payment partner tie-ups or any unforeseen circumstances