Grievance Redressal Mechanism

At Acko Life Insurance, we are committed to serving our customers to their satisfaction by providing fast, fair and friendly services at all times. However, should a customer feel that our services need improvement and wish to lodge your feedback/complaint, you may:

Step 1:

In case the resolution is likely to take longer time, we will inform you of the same through an interim reply and also we will inform you of the tentative additional time required to send our final response.

If you are not happy with the resolution provided, please follow step 2.

Step 2:

If you are not happy with the resolution provided, please follow step 3.

Step 3:

If in case you are dissatisfied with the decision/resolution provided in Step 1 & 2 as indicated above on your Complaint or have not received any response within 15 working days, you may write or email to,

Ms. Swati Shriwastav – Chief Grievance Officer

Acko Life Insurance Limited,36/5, Hustle Hub One East, Somasandrapalya, 27th Main Road, Sector 2, HSR Layout, Somasandrapalya HSR 2nd Sector Bus Stop, Bengaluru, Bengaluru Urban, Karnataka, 560102

Phone: 1800 210 1992 (Toll-Free)

Email: [email protected]

Your complaint will be examined by the Chief grievance officer of the company and a final response would be conveyed within a period of 07 working days from the date of receipt of your complaint to the Chief grievance officer.

If you are not happy with the resolution provided, please follow step 4.

Step 4:

Even after following steps 1 to 3 as stated above, if your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach

IRDAI by calling on the Toll-Free no. 155255 or you can register an online complaint on the website  Bima Bharosa

If the complaint/grievance is not resolved in favour of the customer or partially resolved in favour of the customer, she/he can take up the matter before the Insurance Ombudsman. The detailed addresses of all the Insurance Ombudsman are mentioned in the policy pack and on the Company's corporate website (List of Insurance Ombudsman). The details of the Insurance Ombudsman office within whose jurisdiction the Company branch office falls is also displayed at the branch.

In case, the customer is still not satisfied with the resolution provided, she/he can write to the Insurance ombudsman in the formats given below and send them to the local Insurance ombudsman office.