ACKO Life Grievance Redressal Mechanism

Grievance Desk:

Grievance desk email ID: [email protected].

*Complaints will be acknowledged within 24 hours.

**A final resolution will be provided within 14 days from receipt.

We have a dedicated support desk for senior citizens to address health insurance claims and grievances available at 080-69067205 or [email protected].

Grievance Officer:

If you are dissatisfied with the response or if no resolution is provided within 14 days,you may escalate to our Grievance Redressal Officer, at [email protected] or by writing to:

Mr. Udit Saha (Grievance Redressal Officer)
Acko Life Insurance Limited, 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road, Sector 2, HSR Layout, Bangalore – 560102.
A final response will be provided within 7 days of receipt.

BIMA BHAROSA:

In case if you wish to pursue other avenues for redressal of grievances, you may also approach IRDAI through its toll-free number 155255 or by registering a complaint online on the Bima Bharosa platform.

If your complaint remains unresolved within 30 days of lodging it with us, you may approach the Insurance Ombudsman:

Insurance Ombudsman Complaint  

Policy Holder Protection Policy (PPHI)