Hello, how can we help you?

search-button
banner

Home

Before Purchase

Mobile Phones

Appliances

What are ACKO Protection Plans for Mobile phone?

expand-collapse

ACKO offers protection plans on the purchase of mobile phones and appliances for a smooth and hassle-free repair process, in the unfortunate event of a device breakdown.

Was this helpful?

upvote
downvote

What’s the difference between the two types of Mobile Protection plans?

expand-collapse

Cover damages to smartphones as part of our Mobile Protection plans.

All-Round Protection

Screen Protection

REPAIRS/REIMBURSEMENTS

Up to the maximum sum insured for the device, including screen, camera, speakers etc.

Up to the maximum sum insured for Screen Damage

POLICY VALIDITY

1 year from the date of purchase

1 year from the date of purchase

REPAIR REQUESTS

1 repair request during the policy period

1 repair request during the policy period

Was this helpful?

upvote
downvote

What are the benefits of ACKO Mobile Protection Plans?

expand-collapse

Total Damage Protection Plan

image-left-0-0

Damage Coverages

Covers Accidental Damage & Liquid Damage

image-left-0-1

Doorstep Pickup & Drop

Offers free doorstep pick-up and drop-off repaired mobiles(available in selected cities)

image-left-1-0

Cashless Repairs

At select brand-authorised service centres

image-left-1-1

Cost Covered

All costs covered

image-left-2-0

Real-Time Tracking

Real-time online tracking of repair status

Mobile Screen Protection Plan

image-left-0-0

Cashless Repair

At select brand-authorised service centres

image-left-0-1

Doorstep Pickup & Drop

Offers free doorstep pick-up and drop-off repaired mobiles

image-left-1-0

No Paperwork

Requires no paperwork

image-left-1-1

Cost Covered

All costs covered

image-left-2-0

One-Time Free Repair

One-time free screen replacement / repair during the plan tenure

image-left-2-1

Real-Time Tracking

Real-time online tracking of repair status

Was this helpful?

upvote
downvote

What is not covered under the ACKO Mobile Protection Plans?

expand-collapse
image-left-0

Theft or loss, wear and tear, liquid damage are not covered under the plan.

image-left-1

Repair from unauthorised service centres won’t be accepted

image-left-2

Renewed/refurbished phones will not be covered

Was this helpful?

upvote
downvote

How can I purchase a mobile protection plan?

expand-collapse

Online (Amazon)

image-left-0

Select the mobile phone you wish to buy on the Amazon app

image-left-1

Scroll down to ‘Add a Protection Plan

image-left-2

Click 'Add' & make sure that the device & plan are in the same cart while purchasing the protection plan

image-left-3

Select ‘Buy now’. Both the items will now be available on the checkout page

Offline (Retail)

When you purchase your product from Girias, Global Access and Fone4, you can also buy an ACKO protection plan to secure your mobile or appliance.

Was this helpful?

upvote
downvote

Things to take care of while buying a Mobile protection plan:

expand-collapse

image-top-0

Do's

  • Please make sure that the device & plan are in the same cart during plan purchase. This helps in faster plan activation

  • Ensure the plan is selected based on your mobile phone

image-top-1

Don'ts

  • Do not buy a standalone plan

  • Do not buy a plan which does not match the price of the device

Was this helpful?

upvote
downvote

I purchased a Mobile phone from Amazon. Now I want to buy a plan. Is this possible?

expand-collapse

Currently, it is not possible to buy a plan for devices that are already purchased.

Was this helpful?

upvote
downvote

I purchased the mobile phone online (not Amazon) or Offline and want to buy a plan now. Is this possible?

expand-collapse

Currently, we offer protection plans for sale only on Amazon for online purchases and Girias, Global Access and Fone4 for Offline purchases.

Was this helpful?

upvote
downvote

Still need help?

For any queries, please get in touch and we will be happy to assist you.

write-to-us

Write to us

What are ACKO Protection Plans for Applaince?

expand-collapse

ACKO offers protection plans on the purchase of mobile phones and appliances for a smooth and hassle-free repair process, in the unfortunate event of a device breakdown.

Was this helpful?

upvote
downvote

What’s the difference between the two types of Appliance Protection plans?

expand-collapse

Cover damages to appliances like Laptops, Washing Machines, Refrigerators, TVs, Audio devices, Cameras, Digital Tablets, and Amazon devices - Kindle, Echo, Firestick, etc.

Extended Warranty

Complete Protection

Repair cost

ACKO bears the cost to get it fixed

ACKO bears the cost to get it fixed

Policy Starts

1 day after the expiry of the manufacturer's warranty.

On the day of appliance delivery

Damages Recovered

Electrical and mechanical failures covered under the manufacturer's warranty

All accidental, liquid, surge damages along with extended warranty benefits

Was this helpful?

upvote
downvote

What are the benefits of ACKO Appliance Protection Plans?

expand-collapse

Extended Warranty Plan

image-left-0-0

Damage Coverages

Electrical & mechanical damages covered under original manufacturing warranty

image-left-0-1

Authorised Technicians

Repair service of appliances by authorised technicians

image-left-1-0

Cost Covered

All costs covered

image-left-1-1

Plan Commencement

Plan commences once the warranty provided by the manufacturer ends

Complete Appliance Protection Plan

image-left-0-0

Damage Coverages

All accidental, liquid, surge damages along with electrical & mechanical damages covered under the original manufacturer's warranty

image-left-0-1

Authorised Technicians

Repair service of appliances by authorised technicians

image-left-1-0

Cost Covered

All costs covered

image-left-1-1

Plan Commencement

Plan commences on the day of device delivery

Was this helpful?

upvote
downvote

What is not covered under the ACKO Appliance Protection Plans?

expand-collapse
image-left-0

Theft or loss, wear and tear, liquid damage are not covered under the plan

image-left-1

Anything not covered under the original manufacturer warranty will be excluded from the extended warranty coverage.

Was this helpful?

upvote
downvote

How can I purchase an ACKO appliance protection plan?

expand-collapse

Online (Amazon)

image-left-0

Select the mobile phone you wish to buy on the Amazon app.

image-left-1

Scroll down to ‘Add a Protection Plans

image-left-2

Click ‘Add’ & make sure that the device & plan are in the same cart while plan purchase

image-left-3

Select ‘Buy now’. Both the items will now be available on the checkout page

Offline (Retail)

When you purchase your product from Girias, Global Access and Fone4, you can also buy an ACKO protection plan to secure your mobile or appliance

Was this helpful?

upvote
downvote

Things to take care of while buying an appliance protection plan:

expand-collapse

image-top-0

Do's

  • Please make sure that the device & plan are in the same cart during plan purchase. This helps you in faster plan activation

  • Ensure the plan is selected based on your appliance

image-top-1

Don'ts

  • Do not buy a standalone plan

  • Do not buy a plan which does not match the price of the device

Was this helpful?

upvote
downvote

I purchased an appliance from Amazon. Now I want to buy a plan. Is this possible?

expand-collapse

Currently, it is not possible to buy a plan for devices which are already purchased.

Was this helpful?

upvote
downvote

I purchased an appliance online (not Amazon) or Offline and want to buy a plan now. Is this possible?

expand-collapse

Currently, we offer protection plans for sale only on Amazon for online purchases and Girias, Global Access and Fone4 for Offline purchases.

Was this helpful?

upvote
downvote

Still need help?

For any queries, please get in touch and we will be happy to assist you.

write-to-us

Write to us