Hello, how can we help you?

search-button
banner

Home

Raise a repair request

Mobile Phones

Appliances

How do I raise a repair request for my mobile phone?

expand-collapse

image-left-0

Go to My Policies. Please login with your registered mobile number, if you are not logged-in.

image-left-1

Select the mobile plan which covers the mobile that needs to be repaired.

image-left-2

Click on 'Repair Request' on the policy detail screen & answer the following questions. No documents required.

image-left-3

Select the preferred mode of settlement. Read more about the settlement options.

image-left-4

Request registered! You will also be notified about the status updates for the repair via SMS and Email

Request now

Was this helpful?

upvote
downvote

What are the different types of repair settlement options for mobile phones?

expand-collapse

We offer multiple modes of settlement for your repair request

image-left-0-0

Cashless Repair

Free repair at your nearest authorised service center

Read More

image-left-0-1

Advance Cash Settlement

Advance payment for the replacement of broken mobile screen

Read More

image-left-1-0

Pickup & Drop

Free pickup, repair, and delivery of your mobile at your doorstep

Read More

image-left-1-1

Reimbursement

Reimburse amount for repair at a brand authorised service centre  

Read More

Was this helpful?

upvote
downvote

Where are service centres for Mobile repair?

expand-collapse

Any brand authorised service centres which are available across India.

Was this helpful?

upvote
downvote

How do I withdraw / cancel a mobile phone repair request?

expand-collapse
image-left-0

Go to My Policies. Please login with your registered mobile number, if you are not logged-in.

image-left-1

Select the mobile plan for which the repair request is active.

image-left-2

Click on the Track Ongoing Repair card on the plan details screen and select the request you want to cancel.

image-left-3

Click on the Cancel Repair button on the track repair screen.

Go to My Policies

Was this helpful?

upvote
downvote

How do I change the mode of settlement after raising a Mobile phone repair request?

expand-collapse

You would not be able to change the mode of settlement for the active repair request. Please cancel the repair request and raise a new request. You can select a different mode of settlement while raising the new repair request. 

Was this helpful?

upvote
downvote

Still need help?

For any queries, please get in touch and we will be happy to assist you.

write-to-us

Write to us

How do I raise a repair request for an appliance?

expand-collapse
image-left-0

Go to My Policies. Please login with your registered mobile number, if you are not logged-in.

image-left-1

Select the Appliance plan which covers the appliance that needs to be repaired.

image-left-2

Click on the New Repair Request button on the plan details screen and answer the questions that follow. No documents required.

image-left-3

Request registered! You will also be notified about the status updates for the repair via SMS and Email

Request now

Was this helpful?

upvote
downvote

What are the different modes of Appliance repair settlement?

expand-collapse
image-left-0-0

At Home Repair

Read More

image-left-0-1

Inspect & pay

Read More

Was this helpful?

upvote
downvote

How do I withdraw / cancel an appliance repair request?

expand-collapse
image-left-0

Go to My Policies. Please login with your registered mobile number, if you are not logged-in.

image-left-1

Select the appliance plan you want to cancel the repair.

image-left-2

Click on the Cancel Repair button on the plan details screen.

Was this helpful?

upvote
downvote

Still need help?

For any queries, please get in touch and we will be happy to assist you.

write-to-us

Write to us