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At Home Repair
Inspect & Pay
What is At Home Repair mode for appliance and how does it work?
At home repair means, inspection & repair of the device is done at your home. Currently, At home repair is offered for selected geographies.
This is how it works -
Go to My Policies. Please login with your registered mobile number, if you are not logged-in.
Select the policy for which you want to raise a repair request
Enter details of the damage and schedule a visit for the technician for inspection at your convenience.
Technician will visit to inspect the damages reported and create an estimate of the repair.
Post estimate approval, our team will call you to guide you through the next steps for scheduling a repair or making a payment.
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I am informed that the repair amount of the appliance is more than my sum insured. What options do I have in this case?
In case the repair amount is more than the sum insured, then your claim will be declared a Total loss/Beyond Economic Repair Settlement. In case of Total loss/Beyond Econimic Repair Settlement, our request handlers will connect with you in next 24-48 hrs to give you the required details of the next steps.
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How long does the At home repair process take?
To ensure a smooth customer experience, we try to complete the process as soon as possible. Generally, the inspection is complete within 5 days and based on the inspection, post the inspection is completed you will receive a call from our claims team within 24-48 hrs with details of the next steps.
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How do I track the progress of At home repair for appliance?
Go to My Policies. Please login with your registered mobile number, if you are not logged-in.
Select the appliance plan for which the repair request is active
A tracker will be displayed on your screen to show the current status of the repair request.
You will be notified about the status updates for the repair via SMS and Email
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Still need help?
For any queries, please get in touch and we will be happy to assist you.
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Other Modes of settlement
Inspect & Pay
Still need help?
For any queries, please get in touch and we will be happy to assist you.
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