Know How To Change Your FASTag Mobile Number

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Get real-time low balance alerts

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Recharge quickly in just one tap

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Key Feature Icon

Get real-time low balance alerts

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Recharge quickly in just one tap

To modify the mobile number linked with your FASTag, you will generally need to access your FASTag issuer's web portal or customer portal using your registered username and password. With platforms like ACKO, checking your FASTag balance and recharging on time has become simple and convenient. However, to receive alerts about toll deductions and low balances, your registered mobile number must always be up to date.

You can do this both online and offline, either through the bank's portal or a visit to the nearest branch. In this blog, we will know how to change FASTag mobile number in detail.

Steps To Change FASTag Mobile Number Online

Changing or updating your new mobile number in the FASTag account is a simple process. Here you can learn how to change FASTag mobile numbers online.

  1. Step 1: Visit the customer portal of your FASTag issuing financial institution and log in to your FASTag account with valid credentials.

    Step 2: Click on Profile or My Account, depending on the issuer's website.

    Step 3: Click on edit mobile number and enter the new mobile number you want to link to your FASTag account.

    Step 4: Your issuer might demand some documents such as a PAN card or an Aadhaar card.

    Step 5: Once you are done with uploading the documents, click on Submit. You will receive an OTP on your new mobile number. Enter the OTP.

    Step 6: Once your request is complete, you will receive a confirmation SMS of your new FASTag mobile number.

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Tip: After updating your number with your FASTag provider, you can log into the ACKO app or website to check your FASTag balance or recharge your account. This way, you ensure continued access to real-time alerts and timely top-ups.

Steps To Change FASTag Mobile Number Offline

If you do not have access to your old FASTag number and are facing a problem in the login process, you can do it through the offline method too. The following are the steps to know how to change the FASTag mobile number offline:

    • Step 1: Visit the nearest branch of your FASTag issuing bank or financial institution.
    • Step 2: Go to the Service desk or reception and ask for a form to change the FASTag registered mobile number.
    • Step 3: Fill out the form carefully, including details such as your new mobile number and other relevant details.
    • Step 4: Attach Xerox copies of your KYC documents, such as Aadhaar card, PAN card, Driving License, etc, to the form.
    • Step 5: Submit the form on the Manager's or Deputy Manager’s desk. 
    • Step 6: The bank officials will verify and process your request. Once done, you will receive a confirmation SMS of your new mobile number.

Why Should You Update Your FASTag Mobile Number?

Here are three crucial reasons why updating your FASTag mobile number is important.
 

  • Receiving important notifications
  • Access to customer support
  • Power to close the FAStag account whenever required
     
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Final Thoughts

Now that you know how to change your FASTag mobile number through both online and offline methods, make sure not to delay the update. It is a quick task that ensures uninterrupted alerts, smooth recharges, and stress-free driving experiences.

You can always use ACKO to check your FASTag balance and recharge it anytime, even if your FASTag was issued by a different provider. Keeping your contact details updated ensures that this process remains seamless.

Frequently Asked Questions

You need separate FASTag accounts for separate vehicles; hence, having multiple vehicles can get you multiple FASTag accounts.
 

Once your bank verifies your application, you will receive a confirmation SMS of the successful change of your FASTag mobile number.
 

A FASTag account is valid up to 5 years from the date of issuance. After that, you need to update your FASTag account with your KYC details.
 

Nikhila PS profile avatar

Written by

Nikhila PS

Senior Content Editor

Rekhit Singh Kaushal profile avatar

Reviewed by

Rekhit Singh Kaushal

Senior Director - Motor Underwriting