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Cashless Health Insurance

Cashless health insurance plans allow instant treatment without the financial hassle. ✅Direct bill payments ✅Instant claims.

✓ ZERO out of pocket costs ✓ ZERO waiting period ✓ ZERO deductions at claim

Zero Waiting period
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14,300+ Cashless hospitals
Cashless hospitals
100% Bills covered
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Home / Health Insurance / Cashless Health Insurance

In the ever-evolving landscape of healthcare, cashless health insurance has emerged as a saviour for many in India. Imagine a scenario where you or a loved one is in need of medical attention, and with a simple swipe or click, your expenses are taken care of without the hassle of managing cash or filing reimbursement claims. In this article, let’s understand more about cashless health insurance.

What is Cashless Health Insurance?
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Cashless health insurance is a type of health insurance where you can get medical treatment at network hospitals without paying cash upfront. The insurance provider settles the medical bills directly with the hospital, making it a hassle-free experience for policyholders.

Different Types of Cashless Plans in India
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Let's talk about the different types of cashless health insurance plans in India. It's like having a friend to help you when you need it the most—without worrying about carrying cash.

  1. Individual Health Insurance: Imagine a plan just for you! This is where you get coverage for your medical expenses. It's like having your own shield against unexpected health issues.

  2. Family Floater Plans: Picture a plan that covers your whole family! It's like a big umbrella of protection. You pay one premium, and your family members are covered too—your parents, spouse, and kids.

  3. Senior Citizen Health Insurance: This one's for our beloved elders! As we grow older, health needs a bit more attention. This plan is tailored for them, ensuring they get the care they deserve.

  4. Critical Illness Plans: Think of this as a safety net. It covers serious illnesses like cancer, heart attack, or stroke. It gives you a lump sum amount to cover treatment costs and focus on recovery.

  5. Maternity Health Insurance: This one's like a bundle of joy! It's designed for soon-to-be parents. It covers pre and postnatal care, delivery expenses, and even vaccinations for the little one.

  6. Group Health Insurance: Imagine your workplace taking care of you! Employers often offer this to their employees. It's like a team effort to keep everyone healthy and happy.

  7. Personal Accident Insurance: This is like having a backup plan for unexpected accidents. It gives financial support in case of disability or loss of life due to an accident.

Remember, each plan is unique and tailored to specific needs. It's like choosing the right tool for the right job!

Why is Cashless Health Insurance Important?
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Cashless health insurance can really make a difference in the time of need. Imagine going to the doctor or a hospital and not worrying about carrying loads of cash. That's the beauty of cashless health insurance, especially here in India. So, why is it so important? Well, first things first, our health is precious. Sometimes unexpected health issues can knock on our doors. Cashless health insurance acts like a friendly shield during those times.

Convenience at its Best
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Imagine being unwell and rushing to a hospital. With cashless health insurance, you don't need to fret about arranging cash. The insurance company settles your medical bills directly with the hospital. It's like having a health buddy that takes care of the payments for you.

Instant Relief, Zero Stress
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Emergencies are stressful enough. Having cashless health insurance means immediate relief. You get the needed treatment without worrying about arranging funds or getting into financial stress.

Affordable Healthcare Access
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Let's face it, quality healthcare can be expensive. But with cashless health insurance, you can access top-notch medical services without burning a hole in your pocket. The insurance company pays the bills, making healthcare more affordable and accessible for everyone.

Wide Network of Hospitals
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Cashless health insurance is like having a passport to a network of hospitals. You can choose from a variety of hospitals that are part of the insurance network. This means you have options and can pick the best healthcare facility for your needs.

Paperless and Digital
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 In today's digital world, nobody likes handling piles of paperwork. Cashless health insurance is all about going digital. No more hassles of filling forms and keeping track of bills. It's quick, easy, and efficient.

Health Planning Made Easy
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Cashless health insurance allows you to plan your healthcare needs better. You can have a clearer picture of your expenses and budget accordingly. It's all about being proactive and taking charge of your health and finances.

So, there you have it! Cashless health insurance in India is like a caring friend, ensuring that your health is a priority and you can access the best medical care without worrying about the financial side of things. Stay healthy, stay insured!

How does Cashless Health Insurance Work?
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Cashless health insurance is like having a magic card that takes care of your medical bills without you having to worry about paying cash upfront. It's like having a buddy who covers your medical expenses when you need it the most! Here's how it works:


Choose Your Insurer
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First, you pick a health insurance company that suits your needs. They become your health partner, promising to help you out when you're not feeling well.


Pick Your Plan
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Depending on your needs and budget, you select a health insurance plan. Plans can vary in coverage, from basic to comprehensive, so choose what fits you best.


Pay Your Premium
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You pay a small amount regularly, often monthly or annually, known as a premium. This is like a membership fee to keep your magic card active.


Find a Network Hospital
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Your insurer will have a list of network hospitals. These are hospitals or medical centres they have partnered with. When you need medical care, it's best to visit one of these.


Show Your Magic Card
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When you go to a network hospital, you show your magic card, also known as the health insurance card. This card holds all the information your insurer needs.


Get Treated
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The hospital takes care of you as per the insurance coverage. They directly communicate with your insurer about the medical costs.


Insurance Pays the Bill
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Your insurer talks to the hospital and settles the bills directly with them. You don't need to pay anything at the hospital (except for any non-covered expenses or co-payments, if applicable).


You Focus on Healing
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You focus on getting better and not worry about managing finances at a tough time.

Cashless Hospitalisation Benefits
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Here are the benefits of cashless hospitalisation.

Important Features of Cashless Health Insurance
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Here are important features of cashless health insurance.

So, if you want peace of mind and a helping hand during tough times, cashless health insurance is the way to go.

Documents Required for Cashless Hospitalisation
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When you're planning to go for a cashless hospitalisation in India, there are a few important documents you'll need to have ready. This process helps make your hospital visit smooth and hassle-free, without the need for immediate payments.

Make sure to double-check with your insurance company or the hospital about any specific requirements for cashless hospitalisation. Having these documents ready will help you navigate the hospitalisation process with ease.

What is covered

What is not covered

What is covered in Cashless Health Insurance?
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Here are the general coverages of a cashless health insurance plan.

  1. Hospitalisation: This is the big one! If you need to stay in the hospital for treatment, your cashless health insurance will cover the bills for your room, medical tests, and medicines. It’s like having a safety net for your health.

  2. Doctor’s Fees: The fees of the doctors who treat you during your hospital stay are also covered. So, you can focus on getting better rather than worrying about the costs.

  3. Surgeries: Whether it's a small surgery or a big one, your insurance will take care of the surgical expenses, making sure you get the best treatment without breaking the bank.

  4. Medicines: The cost of essential medicines prescribed by the doctor during your hospitalisation will be covered. It's like having a friend who pays for your medicines!

  5. Diagnostic Tests: All those important tests your doctor orders to diagnose your illness are covered. It's great to have this expense taken care of!

  6. Pre and Post-Hospitalization: Some cashless health insurance policies cover expenses related to your health even before you get admitted to the hospital and after you are discharged. This can include doctor consultations, tests, and medicines.

  7. Day Care Procedures: Even if you don’t stay overnight at the hospital for certain treatments, your insurance can cover these day-care procedures. It’s a relief knowing that these costs are taken care of.

  8. Ambulance Costs: In case you need an ambulance to reach the hospital, the expenses are often covered. Your insurance has your back in emergencies!

Remember, each insurance policy might have specific inclusions and exclusions, so it's always a good idea to carefully read through your policy documents to know exactly what's covered.

What is not covered under Cashless Health Insurance?
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Cashless Health Insurance is a great way to ease the burden of medical expenses. However, there are certain things that usually aren't covered by your health insurance. Let's break it down.

  1. Pre-existing Conditions: If you had a health issue before getting the insurance, treatment for that particular condition may not be covered immediately. Insurance usually has a waiting period for such conditions.

  2. Waiting Period: There's a waiting period at the beginning of your policy during which certain conditions aren't covered. It varies from policy to policy, so make sure to read the terms.

  3. Non-Medical Expenses: Your health insurance typically covers medical expenses like doctor consultations, hospitalisation, surgeries, and medicines. But non-medical expenses like beauty treatments, cosmetic surgeries, etc. are usually not covered.

  4. Alternative Therapies: Some policies might not cover alternative treatments like acupuncture, naturopathy, or traditional medicine.

  5. Routine Check-ups and Vaccinations: Usually, regular check-ups, vaccinations, and preventive treatments are not covered as they are considered routine health maintenance.

  6. Pregnancy and Fertility Treatments: Basic policies may not cover the costs of pregnancy-related expenses and fertility treatments. You may need a specific policy for this.

  7. Mental Health: While mental health is gaining more recognition, some policies might not fully cover mental health treatments or have limited coverage.

  8. Dental and Optical Treatments: Most health insurance plans don't cover routine dental check-ups, braces, or eyeglasses unless you have a specific add-on for these.

  9. Injuries from Hazardous Activities: Injuries resulting from extreme sports or hazardous activities may not be covered by your policy.

  10. Experimental or Unproven Treatments: If a treatment is considered experimental or not widely accepted, it may not be covered by your insurance.

Remember, it's really important to read and understand the terms and conditions of your health insurance policy. If you have questions, reach out to your insurance provider to get a clear understanding of what's covered and what's not.

Cashless Hospitalisation Claim Process
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When you or a loved one need medical attention, it's essential to know how the cashless hospitalisation claim process works. This process helps you focus on getting better without worrying about immediate payments.


Choose a Network Hospital
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Start by selecting a hospital that's part of your insurance company's network. These hospitals have tie-ups with the insurance provider for cashless services.


Inform Your Insurance Provider
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Inform your insurance company about the planned hospitalisation at least 3-4 days in advance. Share your policy details and the hospital's name.


Authorization Process
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The insurance company reviews your request and communicates with the hospital for pre-authorization. They assess the medical necessity and coverage.


Approval Confirmation
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Once approved, you receive a confirmation with the amount and details of coverage.


Hospital Admission
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Go to the selected hospital for treatment. During admission, provide the approval details to the hospital's billing department.


Treatment and Expenses
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Under cashless, the insurance company settles the bills directly with the hospital for the approved amount.


Settling the Rest
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If the total bill exceeds the approved amount, you settle the remaining expenses directly with the hospital.


Final Settlement with Insurance
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For any additional approved expenses, you can file a reimbursement claim after discharge. Submit bills and documents to your insurance company for settlement.

Cashless Insurance During Planned Hospitalisation
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Cashless insurance during planned hospitalisation is like having a magic card that helps you pay for your hospital expenses without worrying about having cash in your pocket at that very moment.

Here's how it works: When you go for your planned hospital visit, the hospital sends the bill to your insurance company directly. They settle the bill with the hospital, so you don't have to handle the money matters right then and there.

This is super convenient and less stressful, especially during a time when you're dealing with health concerns. It takes away the burden of managing payments during a critical period, allowing you to focus on your health and recovery.

In India, many insurance companies offer cashless insurance for planned hospitalisations. It's like a safety net, ensuring you get the best care without worrying about immediate payments. Just remember to check with your insurance provider about the hospitals that are part of their cashless network so you can plan accordingly.

Cashless Insurance During Emergency Hospitalisation
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Cashless insurance means that if you have a health insurance policy, and you need to be admitted to a hospital in an emergency, you won't have to worry about paying a big amount upfront. The insurance company directly settles the bill with the hospital, up to the limit mentioned in your policy. Here's how it works:

Choose Network Hospitals
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Insurance companies usually have a list of hospitals they've partnered with. These are called network hospitals. If you go to one of these, you can get cashless benefits.

Emergency Hospitalisation
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In case of an emergency and you need to be hospitalised, rush to one of these network hospitals.

Inform the Insurance Provider
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Once at the hospital, inform your insurance provider about your hospitalisation. They will guide you through the process.

Approval Process
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The insurance company will coordinate with the hospital to approve the treatment and bills. They'll settle the bill directly with the hospital up to the coverage limit in your policy.

Remember, it's super important to be aware of your policy details, including the coverage amount and network hospitals. Also, it's wise to keep your insurance card or details handy for situations like these.

Difference between Cashless Claim and Reimbursement Claim
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Here are the differences between cashless and reimbursement claims.


Cashless Claim

Reimbursement Claim


Hospitals bill the insurer directly. You pay nothing or a small portion.

You pay the full amount at the hospital, then get reimbursed by your insurance company.

Payment Process

Insurer settles the bills with the hospital.

You pay the hospital first, then get money back later.

Approval Process

Quick and streamlined. Hospital pre-approved treatments.

After treatment, you submit bills to the insurer for approval.

Cash Involvement

Minimal cash involvement. You may pay a small deductible or co-payment.

Initially, you pay the entire bill, then get reimbursed later.

Ease of Process

Convenient and hassle-free during emergencies.

Requires some paperwork and patience for reimbursement.


Basic documents needed for pre-approval.

Detailed bills and documents required for reimbursement.


Faster, as the insurer deals directly with the hospital.

Slightly longer, as you need to wait for reimbursement.

Top reasons for claim rejection in a Cashless Mediclaim Policy
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In India, a cashless mediclaim policy is a great way to ease the financial burden of medical expenses. However, there are certain reasons why claims under this policy might get rejected. Let's break it down to make it easier to understand.


Insufficient Documentation
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One of the main reasons for claim rejection is not providing all the necessary documents. Make sure you submit all your medical records, bills, and reports as requested by the insurance company.


Pre-existing Conditions
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Claims related to pre-existing medical conditions may face rejection if you haven't declared them at the time of policy application. Always disclose your complete medical history to avoid claim denial.


Waiting Period Violation
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Every policy has a waiting period for certain conditions. If you make a claim for a condition during this waiting period, it's likely to be rejected. Make sure you're aware of these waiting periods.


Non-disclosure of Information
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If you hide any relevant health information or provide inaccurate details about your health, your claim can be rejected. Always be honest and accurate when filling out your policy application.


Policy Exclusions
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Most policies have certain exclusions, such as cosmetic surgeries or treatments for non-medical reasons. Claims for these exclusions will be rejected, so it's essential to understand what's covered and what's not.


Incorrect Information
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Any misinformation or errors in the claim form can lead to rejection. Double-check all the details before submitting the claim to avoid such problems.


Policy Lapses
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If your policy has lapsed due to non-payment of premiums, any claims made during that period will be rejected. Keep your premiums up to date to ensure continuous coverage.


Inadequate Justification for Treatment
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The treatment or procedure you are claiming should be medically necessary and supported by proper diagnosis. If it's deemed unnecessary or not backed by valid medical reasons, the claim might get rejected.

Remember, being well-informed about your policy, disclosing all relevant information, and providing complete documentation are key to ensuring your cashless mediclaim policy works effectively when you need it most.

Things to consider before buying Cashless Health Insurance Policy
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Here are some important things to consider before buying a cashless health insurance policy in India.

Remember, choosing the right cashless health insurance policy is crucial for your well-being and financial security.

Recent News on Cashless Health Insurance
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The Cashless Everywhere Initiative Revolutionises Health Insurance Landscape
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The General Insurance Council (GIC) has launched the 'Cashless Everywhere' initiative, recreating the landscape of health insurance in India. This initiative changes the conventional ways of health insurance claims, offering policyholders more flexibility and convenience.

Traditionally, policyholders had to select a network hospital if they wished to opt for cashless treatment. If they sought medical care outside these networks, they had to first pay the entire hospital bill and then raise a reimbursement claim. However, the 'Cashless Everywhere' initiative removed these restrictions, allowing policyholders to avail cashless treatment at any hospital, regardless of network affiliations.

Here's how The Cashless Everywhere Initiative works:

The 'Cashless Everywhere' initiative represents a significant leap forward in enhancing the flexibility and convenience of health insurance for policyholders.

FAQs about Cashless Health Insurance Policy
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Here are some frequently asked questions about cashless medical insurance policies.


Do Cashless health insurance plans cover OPD treatment?

Yes, cashless health insurance plans typically do not cover outpatient treatment (OPD). They primarily cover inpatient hospitalisation expenses.

I am undergoing planned hospitalisation. Do I need to inform the insurance company of the same?

Yes, it's important to inform your insurance company about any planned hospitalisation to ensure a smooth cashless claim process. Timely communication is key.

Does cashless health insurance offer any tax benefits?

Yes, cashless health insurance premiums are eligible for tax benefits under Section 80D of the Income Tax Act, providing deductions on the premium amount.

My cashless claim got rejected. What could be the possible reasons for the same? 

Cashless claims might get rejected due to insufficient documentation, non-coverage of the treatment under the policy, or incomplete information. It's essential to review the policy terms and provide accurate details.

Are cashless health plans different from individual or family floater plans?

Yes, cashless health plans are a type of health insurance that allows direct payment to the hospital for covered treatments.

What is the coverage duration under cashless health insurance plans?

The coverage duration for cashless health insurance plans is typically for a policy year. You need to renew your policy annually to maintain the coverage.

How long does it take to approve cashless mediclaim?

The approval process for cashless mediclaim varies but usually takes 24 to 48 hours, provided all necessary documents and information are submitted correctly. Delays can occur due to complex cases or documentation issues.

What are the types of cashless health insurance policies in India?

Typically, there are three types of cashless medical insurance policies: individual, family floater and senior citizen.

Can cashless health insurance claim be denied?

Yes, it could be denied under the following situations: 1. If the medical condition is not covered by the policy. 2. If the hospital is not part of the network of hospitals listed by the insurance company. 3. If the information provided by the network hospital lacks the required information. 4. If you do not send the pre-authorisation form on time.

What is the tenure of the cashless health insurance plan?

Similar to other insurance products, cashless health insurance plans come with a one-year policy; however, some insurers do offer tenures of two years.

How many claims are allowed in a year in a cashless health insurance policy?

You can claim several times during the policy period subject to a maximum of the sum insured amount.

Do cashless health insurance plans cover pre-existing diseases?

Some insurance providers offer to cover pre-existing diseases subject to terms and conditions set by the insurance company.

Can I receive cashless treatment at any hospital?

No, you can only avail cashless treatment at hospitals that are part of the network associated with your health insurance company.

Is cashless mediclaim taxable?

No, cashless mediclaim is not taxable. The amount received through a cashless mediclaim policy is exempt from income tax under Section 10(10D) of the Income Tax Act, 1961.

Disclaimer: The content on this page is generic and shared only for informational and explanatory purposes. It is based on industry experience and several secondary sources on the internet, and is subject to changes. Please go through the applicable policy wordings for updated ACKO-centric content, and before making any insurance-related decisions.