Minus/plus icon
ResourcesExplore the full ACKO experience and make the most of your plan

Home / Car Insurance / Articles / Does ACKO Really Settle Claims? All You Need To Know About ACKO’s Motor Insurance Claim Process

Does ACKO Really Settle Claims? All You Need To Know About ACKO’s Motor Insurance Claim Process

Team AckoJan 17, 2024

Let us assure you: ACKO is trusted by 8 Crore* plus Indians and has settled over 2 Lakh claims with a claim settlement ratio of 95%*. Over 70%* of customers who have experienced ACKO’s claims process recommend us highly to their friends and family. 


So rest assured that when it comes to claims, you can trust that ACKO has an efficient, tech-first process that was designed to provide maximum convenience and peace of mind for its customers.



    Here are 4 things you need to know when it comes to filing a motor insurance claim with ACKO:

    1 - Register your claim on the app. Just open your app, select the vehicle you want to claim for and make sure you enter all the details asked. 

    Incorrect information is one of the most common reasons for your claim getting rejected! 

    2 -  In case you need assistance in registering the claims you can call us on our toll free number - 1800 266 2256, or email us at [email protected]. Once you’ve registered your claim, intimate us about the event or accident at the earliest. 

    Make sure you bring any kind of contingency or event related to your car, to our attention, as soon as it happens. 

    3 - Keep your basic documentation ready. 

    As soon as you inform us about what happened, we’ll ask you for a basic list of documents that you need to submit. 

    This will include your license, the vehicle’s RC documents, photos of damage and other documents as applicable. 

    And finally,

    4 - You can track the status of your claim on the ACKO app! 

    Just like you’d track your orders on an e-commerce app, the ACKO app makes it possible for you to always be informed and in control about what’s going on with your claim. We will always keep you updated so that you have total peace of mind. 

    Does ACKO offer cashless claims?

    Of course! We offer cashless claim settlements in any garage of your choice as long as its GST registered. In the rare case where the dealership/garage doesn't agree to cashless settlement, we settle the claim amount to your bank account even before your car delivery so that you don't incur any out of pocket expenses (excluding depreciation cost and claim filing fees). Claim With Confidence

    When you insure your vehicle with ACKO, you can be confident that you’re in good hands. We will always do our best to ensure that you have a hassle-free claims experience. 

    Explore More:


    Want to post any comments?


    Upto 85% off on Car Insurance!

    Buy or Renew Car Insurance in 2 Minutes ⚡

    Car number

    Looking to insure brand new car?

    Zero commissions, big savings

    quote icon

    Get Quote

    quote icon