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Home / Car Insurance / Articles / Does ACKO settle cashless motor claims? Here’s your answer!

Does ACKO settle cashless motor claims? Here’s your answer!

Team AckoJan 17, 2024

You may have heard rumors that ACKO doesn’t settle cashless claims in case your motor vehicle undergoes an accident or gets damaged. Well, we’re here to tell you that it’s not true. ACKO settles cashless claims for motor vehicles in any garage of your choice for as long as it’s GST registered. In the rare occasion that the dealership or the garage does not agree to cashless settlement, ACKO will settle the claim amount directly to your bank account, before delivery. This is so that you don’t have to incur any additional, out of pocket expenses with the exception of depreciation (if applicable) and mandatory deductibles.




    Since this offering is PAN India, it’s especially useful if you’re traveling with your vehicle. Even if your vehicle is stuck or damaged in another city, you can get your vehicle repaired in any GST-registered garage across India after informing ACKO. 

    What’s more, for small damages like windshield damage, scratches etc, ACKO will even settle the claim on the same day! 

    Here’s Why You Should Trust ACKO:

    ACKO has a claim settlement ratio of 95% and has settled over 2 lakh claims* with a focus on hassle-free processes. Our handy app makes it possible to register a claim in just a few taps. Our app also makes it possible for us to ensure you are constantly updated with the progress of your claim so you have total peace of mind about the status of your precious vehicle. 

    We offer pick up and drop off services in over 30 cities, provided you inform us before taking the vehicle to the garage. If your vehicle is in a place where we do not have pick up and drop off services, we will still be able to provide you with towing services. 

    Need To Register A Claim With ACKO?

    Going through an accident can be incredibly stressful. That’s why we made sure that our claim registration process is as simple and seamless as possible. If you need to register a claim, just follow these simple steps:

    1. Inform us: Open the app, tap on the vehicle you need to claim for and enter the details necessary. Don’t forget, incorrect information is often the top reason for claims to get rejected so make sure you enter the details correctly. 

    Once you’ve registered the claim on the app, you can call us at 1800 266 2256, which is our toll free number, or send us an email at [email protected]. Make sure you let us know about the event or accident at the earliest and inform us about contingencies related to the vehicle, if any. 

    2. Keep your basic documentation ready: Next, make sure you have your list of documents necessary to process the claim. Some documents might vary on a case to case basis but you will need your license, the vehicle’s RC documents and photos of the damage incurred to the vehicle!

    3. Track your claim: Our app makes it possible for you to be constantly updated about the status of your claim and have total peace of mind. We will also update you through calls and through WhatsApp. 

    Claim Confidently With ACKO

    By choosing ACKO, you’re choosing an insurer who puts the customer first. We will always strive to ensure that you get the best in class claims experience for your vehicle.


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