At Acko General Insurance, we are committed to serve our customers to their satisfaction by providing fast, fair and friendly services at all times. However, should a customer feel that our services need improvement and wish to lodge your feedback/complaint, you may:
- Call our helpline number 1800 266 2256 (Toll-Free) or 1860 266 2256 from any Landline & Mobile
- For lodging a complaint online, email us to our customer service desk at [email protected] After investigating the matter internally, we will send our response within a period of 5 working days.
In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.
Escalation Level 1
For lack of a response or if the response provided does not meet your expectation, you can write to: [email protected]. After examining the matter, the final response would be conveyed within a period of 15 working days from the date of receipt of your complaint on this e-mail id.
Escalation Level 2
In case, you are not satisfied with the decision/resolution of the above office or have not received any response within 15 working days, you may write or email to
Brijesh Sharma – Chief Grievance Officer
Acko General Insurance Limited
36/5 Hustlehub One East, Somasandrapalya, 27th Main Road
Sector 2, HSR Layout, Karnataka
Bangalore – 560102
Phone: 1800 266 2256 (Toll-Free) or 1860 266 2256
Email: [email protected]
Escalation Level 3
If after following Escalation Level 1 and 2 as stated above your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach the Insurance Regulatory & Development Authority of India or the Insurance Ombudsman, whose details are given below:
General Manager
Consumer Affairs Department- Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India(IRDAI),
Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500032.
Toll Free Number: 155255 or 1800 4254 732
Email ID: [email protected]
- Click here to obtain the details of the Insurance Ombudsman located at various centers.
- Click here to view the policy on Protection of Policyholder Interest (PPHI)
List of GROs for Active Branches:
| State | City | Complete Address | Name of Contact Person | Designation | Contact Number | E-Mail Address |
|---|---|---|---|---|---|---|
| Karnataka | Bangalore | #36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Karnataka Bengaluru 560102 (Building 1) | Brijesh Sharma | Grievance Redressal Officer | 1800 266 2256 | [email protected] |
| Karnataka | Bangalore | #36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Karnataka Bengaluru 560102 (Building 2) | Brijesh Sharma | Grievance Redressal Officer | 1800 266 2256 | [email protected] |
| Maharashtra | Mumbai | Unit 301, E Wing Lotus Corporate Office Off. Western Express Highway Goregaon East Maharashtra Mumbai – 400063 | Karishma Desai | Company Secretary & Chief Compliance Officer | 1800 266 2256 | [email protected] |
