Grievance Redressal Mechanism

At Acko General Insurance, we are committed to serve our customers to their satisfaction by providing fast, fair and friendly services at all times. However, should a customer feel that our services need improvement and wish to lodge your feedback/complaint, you may:

  • Call our helpline number 1860 266 2256 from any Landline & Mobile
  • For lodging a complaint online, email us to our customer service desk at After investigating the matter internally, we will send our response within a period of 5 working days.

In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.

Escalation Level 1

For lack of a response or if the response provided does not meet your expectation, you can write to: After examining the matter, the final response would be conveyed within a period of 15 working days from the date of receipt of your complaint on this e-mail id.

Escalation Level 2

In case, you are not satisfied with the decision/resolution of the above office or have not received any response within 15 working days, you may write or email to

Elvis D’souza

Chief Grievance Officer

Acko General Insurance Limited

3rd Floor, F-wing, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063

Phone: +91 22 62672531


Escalation Level 3

If after following Escalation Level 1 and 2 as stated above your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach the Insurance Regulatory & Development Authority of India or the Insurance Ombudsman, whose details are given below:

Insurance Regulatory & Development Authority of India

United India Tower, 9th floor, 3-5-817/818

Basheerbagh, Hyderabad- 500 029.

Contact Number: 040-66514888

Email ID:

Toll Free Number:  155255

Email ID:

Click here to obtain the details of the Insurance Ombudsman located at various centers.

Click here to view the policy on Protection of Policyholder Interest (PPHI)