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Home / Customer Service / Grievance Redressal Mechanism

Grievance Redressal Mechanism
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At Acko General Insurance, we are committed to serving our customers to their satisfaction by providing fast, fair and friendly services at all times. However, should a customer feel that our services need improvement and wish to lodge your feedback/complaint, you may:

Service request/complaint Registration Process:
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Step 1:
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In case the resolution is likely to take longer time, we will inform you of the same through an interim reply and also we will inform you of the tentative additional time required to send our final response.

If you are not happy with the resolution provided, please follow step 2.

Process of Grievance Redressal
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Step 2:
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If you are not happy with the resolution provided, please follow step 3.

Step 3:
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If in case you are dissatisfied with the decision/resolution provided in Step 1 & 2 as indicated above on your Complaint or have not received any response within 15 working days, you may write or email to,

Ms. Reena Evans – Chief Grievance Officer

Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102

Phone: 1800 266 2256 (Toll-Free) or 1860 266 2256

Email: [email protected]

Your complaint will be examined by the Chief grievance officer of the company and a final response would be conveyed within a period of 07 working days from the date of receipt of your complaint to the Chief grievance officer.

If you are not happy with the resolution provided, please follow step 4.

Step 4:
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Even after following steps 1 to 3 as stated above, if your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach

IRDAI by calling on the Toll-Free no. 155255 or you can register an online complaint on the website  Bima Bharosa

Insurance Ombudsman for Redressal, whose details are given below:

General Manager Consumer Affairs Department- Grievance Redressal Cell,

Click here to obtain the details of the Insurance Ombudsman located at various centres.

Click here to view the policy on Protection of Policyholder Interest (PPHI)