Grievance Redressal Mechanism

At Acko General Insurance, we are committed to serve our customers to their satisfaction by providing fast, fair and friendly services at all times. However, should a customer feel that our services need improvement and wish to lodge your feedback/complaint, you may:

  • Call our helpline number 1800 266 2256 (Toll-Free) or 1860 266 2256 from any Landline & Mobile
  • For lodging a complaint online, email us to our customer service desk at [email protected] After investigating the matter internally, we will send our response within a period of 5 working days.

In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.

Escalation Level 1

For lack of a response or if the response provided does not meet your expectation, you can write to: [email protected]. After examining the matter, the final response would be conveyed within a period of 15 working days from the date of receipt of your complaint on this e-mail id.

Escalation Level 2

In case, you are not satisfied with the decision/resolution of the above office or have not received any response within 15 working days, you may write or email to

Brijesh Sharma Chief Grievance Officer

Acko General Insurance Limited
36/5 Hustlehub One East, Somasandrapalya, 27th Main Road
Sector 2, HSR Layout, Karnataka
Bangalore – 560102

Phone: 1800 266 2256 (Toll-Free) or 1860 266 2256

Email: [email protected]

Escalation Level 3

If after following Escalation Level 1 and 2 as stated above your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach the Insurance Regulatory & Development Authority of India or the Insurance Ombudsman, whose details are given below:

General Manager
Consumer Affairs Department- Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India(IRDAI),
Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500032.

Toll Free Number:  155255 or 1800 4254 732

Email ID: [email protected]

  • Click here to obtain the details of the Insurance Ombudsman located at various centers.
  • Click here to view the policy on Protection of Policyholder Interest (PPHI)

List of GROs for Active Branches:

StateCityComplete AddressName of Contact PersonDesignationContact NumberE-Mail Address
          Karnataka          Bangalore#36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Karnataka Bengaluru 560102 (Building 1)Brijesh Sharma      Grievance Redressal Officer1800 266 2256           [email protected]
          Karnataka          Bangalore  #36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Karnataka Bengaluru 560102 (Building 2)Brijesh Sharma      Grievance Redressal Officer1800 266 2256           [email protected]
          Maharashtra          Mumbai  Unit 301, E Wing Lotus Corporate Office Off. Western Express Highway Goregaon East Maharashtra Mumbai – 400063Karishma Desai  Company Secretary & Chief Compliance Officer1800 266 2256           [email protected]