ACKO Grievance Redressal Mechanism

Grievance Desk:

Grievance desk email ID: [email protected].

*Complaints will be acknowledged within 24 hours.

**A final resolution will be provided within 14 days from receipt.

Grievance desk toll free number: 1800-210-4990 

*Operating hours are between 10 AM-7 PM, all days of the week.

We have a dedicated support desk for senior citizens available at 080-62370023 or [email protected].

Grievance Officer:

If you are dissatisfied with the response or if no resolution is provided within 14 days,you may escalate to our Chief Grievance Officer, at [email protected] or by writing to:

Ms. Reena Evans (Chief Grievance Officer)
Acko General Insurance Limited, 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road, Sector 2, HSR Layout, Bangalore – 560102.
A final response will be provided within 7 days of receipt.

BIMA BHAROSA:

In case if you wish to  pursue other avenues for redressal of grievances,you may also approach IRDAI through its toll-free number 155255 or by registering a complaint online on the Bima Bharosa platform.

If your complaint remains unresolved within 30 days of lodging it with us, you may approach the Insurance Ombudsman:

Insurance Ombudsman Complaint  

Protection of Policyholder Interest (PPHI)