Life insurance is more than just a financial product; it’s a regulated contract between you and the insurer. KYC (Know Your Customer) is the process of verifying your identity and address before an insurer issues you a policy. Without valid KYC documents, your insurance application cannot be processed.
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Before you apply for life insurance, it’s important to know which documents count as valid KYC proofs. Insurers usually group them into four main categories, as shown in the table below:
| KYC Category | Accepted Documents |
| Proof of Identity | PAN Card (mandatory)Aadhaar CardPassportVoter IDDriving License |
| Proof of Address | Aadhaar CardPassportUtility Bills (Electricity/Gas/Water not older than 3 months)Bank Statement with addressRation Card |
| Proof of Age | Birth CertificateAadhaar CardPassportSchool/College CertificateDriving License |
| Proof of Income | Salary SlipForm 16Income Tax Return (ITR)Bank Statement (with salary credits)Employer’s Certificate |
Beyond paperwork, KYC plays a critical role in ensuring fair and secure insurance practices:
Ensures only genuine individuals buy insurance.
Your age, address, and income affect your eligibility and premium amount.
During claim processing, KYC helps insurers verify the nominee and reduce disputes.
IRDAI mandates KYC for all insurance policies. Without it, insurers cannot issue or revive policies.
Many people find KYC paperwork confusing, but the process is actually quite straightforward. If you follow these simple steps, you can complete your KYC smoothly and avoid delays in your policy issuance.
Keep photocopies/scans of PAN, Aadhaar, and other required proofs handy.
Provide personal details exactly as they appear on your KYC documents.
Submit self-attested copies of identity, address, age, and income documents.
Insurers may do in-person verification (IPV) or accept e-KYC via Aadhaar OTP.
Once verified, your policy application moves forward, and KYC details are stored for future claim processing.
Ramesh, 35, applied for a ₹50 lakh life insurance policy. At the time of application, he submitted only his Aadhaar card. The insurer approved the policy but later asked for his PAN card as additional KYC. Missing PAN can delay claim processing, so submitting complete and updated KYC documents upfront avoids hassles later.
Even small errors in KYC can hold up your life insurance application or create trouble during claims.
Passports, driving licenses, and utility bills must be valid and recent.
Make sure your name, DOB, and address are consistent across PAN, Aadhaar, and other proofs. Even small spelling differences can cause delays.
For high-value policies, PAN is mandatory. Not submitting it can lead to rejection or extra verification.
Utility bills or bank statements should be from the last 2-3 months only.
If you move to a new city or change jobs, update your insurer with fresh address proof to avoid communication gaps.
Always self-attest photocopies unless e-KYC is being used. Double-check your documents before submission. A quick review can save you weeks of processing delays later.
KYC documents are official proofs of your identity, address, age, and income that insurers use to confirm you are who you say you are. By submitting valid and updated documents, you make sure your policy is processed smoothly and your family won’t face hurdles during claim settlement.
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Reviewed by Vaibhav Kumar Kaushik 
Acko Technology & Services Private Limited
#36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102
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