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Life Insurance Claim: Process, Required Documents and More

Team AckoFeb 19, 2024

Life insurance serves as a beacon of hope during the storms of life, providing financial security to families when they need it most. It's not just about signing a policy but also ensuring that beneficiaries can seamlessly access the promised benefits in times of grief and loss. Grasping the intricacies of the life insurance claim process can ease the financial strain during trying times. This blog aims to illuminate the path of filing a life insurance claim, detailing the necessary documents, steps, and tips to ensure that the protection you've invested in truly serves its purpose when called upon.

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Types of Insurance Claims

  • Maturity Claims: These claims arise when a policyholder outlives the term of their life insurance policy. On reaching the policy's maturity date, the insured is entitled to the benefits, which often include the sum assured and any bonuses.

  • Death Claims: Death claims financially compensate the beneficiaries after the policyholder's unfortunate demise. The process involves submitting essential documents, like the death certificate, to ensure beneficiaries receive the sum assured.

  • Claim Against Riders: Riders are additional benefits or covers that can be attached to a basic insurance policy. Claims against these riders, such as accidental disability or critical illness riders, are filed when specific events covered under these riders occur. These claims offer added protection, ensuring policyholders get additional payouts or benefits based on their unique policy enhancements.

Death Claims in Life Insurance

Death claims arise when a policyholder passes away, and beneficiaries initiate the process to receive the assured sum. This process ensures the financial security the insurance policy promises is delivered to the family or nominees.

Steps to Claim

  • Intimation to the Insurer: Beneficiaries must promptly notify the insurance company of the policyholder's demise. Early intimation can lead to a quicker claim settlement.

  • Submission of Documents: After intimating, beneficiaries should prepare all necessary documents. These are key to verifying the claim's authenticity.

  • Insurer's Investigation: If the death occurs within a few years of policy inception, insurers may investigate to ensure no foul play. This is standard procedure to prevent potential fraud.

  • Claim Decision: The insurer will approve or reject the claim based on verification and investigation results.

Essential Documents

  • Death Certificate: An official statement confirming the policyholder's demise.

  • Claim Form: Provided by the insurer, it must be filled out by beneficiaries.

  • Policy Document: The original insurance policy paper.

  • ID Proof of Beneficiary: To validate the claimant's identity.

Timely and accurate submission is crucial to ensure a smooth claim process.

Claim Against Add-ons/Riders in Life Insurance

Insurance riders enhance the coverage of a standard life insurance policy. Depending on the rider, the claim process might differ. These riders often cover specific scenarios, like critical illness, accidental disability, or premium waivers, adding layers of protection for the policyholder.

Steps to Claim

  • Claim Intimation: Notify the insurer immediately when an event covered by the rider occurs. Provide the necessary details about the incident and the type of claim you're initiating.

  • Collect Required Documents: Gather all relevant documents depending on the rider in question. For instance, a critical illness rider would require medical documentation, while an accidental disability rider would need accident-related proof.

  • Submit the Claim: Send the claim form and all required documents to the insurance company for evaluation.

  • Await Decision: The insurer will decide on the claim after verifying the submitted documents and details. The duration of this process might differ based on the case's complexity.

Essential Documents

  • Policy Document with Rider: The original policy with the rider details.

  • Medical Records (if applicable): Medical documentation detailing the illness or injury.

  • Accident Reports (if applicable): Police reports, post-mortem reports, or any other relevant documentation in the event of an accident.

  • Doctor's Statement: A statement from the attending physician detailing the diagnosis or cause of disability.

Always read the fine print associated with riders. While they offer additional benefits, understanding the exclusions and the specific claim process for each is vital to ensure successful claims.

Importance of Submitting Documents for Life Insurance Claims

Submitting the correct and complete documents is crucial in the life insurance claim process. Here's why it holds paramount importance:

  • Validation of the Claim: Documents serve as evidence to authenticate your claim. They help the insurance company verify the cause of the claim, be it a death, a medical condition, or any other insured event.

  • Quick Processing: A well-documented claim often translates to faster claim processing. When insurance companies have all the required information, they can evaluate claims more efficiently, leading to quicker settlements.

  • Avoiding Claim Denials: Incomplete or incorrect documentation is a leading cause of claim denials. Providing all necessary papers minimises the chance of disputes or misunderstandings.

  • Legal Compliance: Certain documents, like death certificates or police reports, are mandated by law for specific claims. Submitting them ensures the claim process abides by legal requirements.

How to file a life insurance claim with ACKO?

Claiming your ACKO Flexi Life Insurance Plan is easy! Just follow these simple steps:

  1. Get the ACKO App and Log In: First, download the ACKO app and sign in to your account.

  2. Access Your Policy and File a Claim: Find your ACKO Flexi Life Insurance Plan and click on the "claim" option.

  3. Submit Documents and Information: Answer a few easy questions and upload the necessary documents. Double-check all the details and submit your claim.

If you ever need to claim, remember these steps to make the process smooth and quick

In a Nutshell

Navigating the world of life insurance claims can seem complex. Still, claimants can simplify the process by understanding the different types of claims, knowing the necessary steps, and appreciating the significance of documentation. Ensuring that all procedures are followed meticulously guarantees a smoother and more efficient claim settlement, reinforcing the primary purpose of life insurance: providing financial security in times of need.

Frequently Asked Questions

Below are some of the frequently asked questions on Life Insurance Claim


How long does it typically take for a life insurance claim to be settled?

The time frame varies depending on the insurer and the claim's specifics. However, most insurance companies aim to settle claims within 30 days of receiving all necessary documents unless some complications or discrepancies require further investigation.

What happens if I submit incorrect or incomplete documents?

Incorrect or incomplete documentation can delay claim processing or even claim denial. It's crucial to cross-check with your insurance company to ensure you're providing the proper documents. If an error is made, contact your insurer immediately to rectify the situation.

Can I claim life insurance if the policyholder passes away outside the country?

Yes, most life insurance policies provide worldwide coverage. However, you might need additional documentation, such as a foreign death certificate or a report from local authorities, to support your claim. Always check the policy terms and consult with your insurer for specific requirements.

Disclaimer: The content on this page is generic and shared only for informational and explanatory purposes. It is based on industry experience and several secondary sources on the internet, and is subject to changes. Please go through the applicable policy wordings for updated ACKO-centric content, and before making any insurance-related decisions. 


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