Surveyor Categorization and Limits

The categorisation of surveyors is presently being done in three categories viz., A, B, and C. The categorisation is done by the norms defined by IRDAI. The categorisation allows the surveyors to handle claims within a financial limit in a particular product line.

IRDAI has allowed the insurance companies to have their own internal limits in allocation of survey / loss assessment work to the three categories of surveyors (reference to the IRDA circular No 026/IRDA/SUR/CIR/DEC-08 dated 22nd December 2008 , IRDA/SUR/REG/ORD/071/04/2015 dated 10th April 2015 and IRDA/SUR/MISC/CIR/180/09/2016 dated 7th September)

While the classification of surveyors in each of the three categories is still the prerogative of IRDAI, the following are the financial limits internally set by the company for allocation of the claim surveys as necessary.

Applicable to all lines of business. Any deviation warrants prior approval from the Head of Claims.

The limits are valid from 01 Nov 2017 and the same will be continued till further notice. The allocation of the claim to the surveyor shall be based on initial estimate of the loss.

Close proximity claim (claim occurring within 30 days of the commencement of the cover) or complex claims may be assigned to surveyor of a higher category based on the discretion of the claim handler.

Any deviation to the rules not provided for above shall require the approval of the Head of Claims of the Company. All such deviations shall be documented and maintained centrally.