Two-wheeler Insurance Claims

Buying at-least a Third-party two-wheeler insurance policy is not only mandatory in India under the Motor Vehicles Act, 1988, but it also acts as a financial security in the event of a mishap or accident involving your two-wheeler. So, if your vehicle suffers any damage in an accident or gets stolen, then your insurer settles the cost of damage as you claim your insurance, depending on the coverage (third-party or comprehensive type) of your bike insurance policy.

How to Claim Two-wheeler Insurance

To make a claim against your two-wheeler insurance policy you need to do the following:

You will have to inform the insurer and get your bike inspected for damages.

  1. Post that, your claim will be approved.
  2. You can then get your vehicle repaired.

You can also claim in case of any injury to a third-party individual or third-party property (caused by your two-wheeler) or if your two-wheeler suffers damage during a fire outbreak, malicious acts, floods, earthquakes, cyclones etc. This is covered under a comprehensive insurance policy for your two-wheeler.

You can follow the above process for making third-party, own damage, theft or personal injury types of claim.

Checklist for Filing Two-wheeler Insurance Claim

This checklist will help you follow a step by step process while making a claim against your bike insurance policy which could be a third-party or comprehensive type. These steps will ensure that you do not miss out on any part of the claim process, further making it smooth and easy.

Step by Step Guide for Claiming Bike Insurance:

  • Download our application and register the claim in a very easy-to-use interface/log onto our website on Acko General Insurance’s toll-free helpline number and lodge a claim.
  • Damages will be approved and in no time a repairman will be scheduled for a visit at your doorstep.
  • Just in case the bike can’t be repaired at your doorstep, you’ll be directed to the nearest workshop to get the vehicle repaired.
  • In a case of third-party claim: You need to submit the claim form with a copy of your driver’s license, the bike’s registration certificate, police FIR copy and we will take care of the rest.
  • In a case of theft: You need to submit the claim form with original keys, the bike’s registration certificate, and a police FIR copy to get the theft claim procedure started.

Types of Two-wheeler Insurance Claims

There are two types of two-wheeler insurance claims irrespective of you having a Third-party or Comprehensive type of policy. They are as follows:

Cashless Claim Service

Depending on your convenience, you can opt for a cashless settlement where you can send your bike to any one of the insurer’s networks of garages. In this case, you have to pay only a compulsory deductible and for parts not covered under your insurance policy and we settle the rest of it directly with the garage.

Reimbursement Claim Service

Just in case you prefer to get the vehicle repaired at a workshop which is not a part of our network, submit the claim form along with the repair bill and registration copy of the vehicle and we will settle the claim amount directly into your account. Here, you first pay the bill and then initiate a claim. We will then pay back the bill amount minus the deductible.

In either case, you need to ensure that no repairs are initiated before our inspection. Though the documents required in these processes are the same, there’s one difference. In the case of a reimbursement claim, you may have to furnish a canceled cheque or submit bank account details for online cash transfer.

You Cannot File a Claim for the following:

  • Loss of accessories (unless you have an accessory add-on cover)
  • General wear and tear
  • Damages arising due to driving under the influence of intoxicating substances
  • Personal accident cover for pillion riders in case of a standard insurance policy. You need to buy a pillion-rider add-on cover for the same
  • Lapsed bike insurance policy
  • When driving without a valid driver’s license
  • Damages caused when driving outside the country
  • When damage is caused deliberately
  • Using the bike in an area with the chances of a potential nuclear attack.
  • Using the bike in a war zone
  • Electrical or mechanical breakdown
  • If the bike is used for purposes other than the permitted use, for example, commercial use, your claim will be rejected
  • The cost of consumables
  • Consequential loss

A Final Word

Remember to never take your bike to any roadside mechanic or any garage on your own in the event of a claim. Take help from us instead. We will be more than glad to guide you through the claim settlement process. Be smart, Be safe!

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