Trouble at Toll Booths? Your FASTag Could Be Blacklisted

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Is your FASTag suddenly not working at toll plazas? There is a possibility that you might be dealing with a blacklisted tag.

When a FASTag gets blacklisted, it stops functioning at automated toll booths, which can lead to delays, manual toll payments, or even penalties. Whether it’s due to low balance, technical errors, or account issues, knowing how to check and fix a blacklisted FASTag can help ensure a smooth travel. In this blog, we'll break down how to check if your FASTag is blacklisted, what the status messages mean, and how to reactivate it quickly.

What Does It Mean When a FASTag Is Blacklisted?

A FASTag is blacklisted when it is temporarily or permanently deactivated and cannot be used for toll payments. This usually happens when the tag doesn’t have enough balance or there are issues with the linked account or KYC documents. Once blacklisted, the tag will not be accepted at toll plazas, and your vehicle may also be stopped or delayed unless the toll is paid by other means.

Your FASTag might be blacklisted in the following situations:

Your FASTag is not scanning at toll booths
You are told to pay toll in cash even though you have a FASTag
You receive SMS alerts or app notifications stating your tag is inactive or blocked
Your vehicle is held up for verification at a toll plaza

How to Check If Your FASTag Is Blacklisted

1. Use Your FASTag Provider’s App or Website

Most FASTag issuers, such as banks and digital wallets, have a customer portal. Log in with your registered mobile number and check the tag status under My Account or Manage Tags. If your tag is blacklisted, it will show as inactive, blocked, or blacklisted.

2. Call Customer Care

You can contact your FASTag provider’s toll-free number to inquire about the status. Keep your vehicle registration number and FASTag ID ready for quick assistance.

3. Check Using the NHAI App

Download the My FASTag app from NHAI. It allows you to check your tag's status across providers. You can enter your vehicle number or tag ID to get the latest update.

4. Visit a Toll Plaza Help Desk

If you face issues while travelling, toll plaza support staff can also check your tag’s status using your vehicle number.

What to Do If Your FASTag Is Blacklisted

If your tag is blacklisted, here’s how to get it working again:

1. Recharge Your FASTag Wallet

In most cases, simply topping up your account resolves the issue if the reason was a low balance.

2. Update KYC Documents

Some issuers block FASTags if your KYC is incomplete. Visit the provider portal and upload the necessary documents.

3. Contact Customer Care

If the reason is unclear, your provider can guide you on the steps to reactivate the tag.

4. Replace the Tag If Needed

If your tag is permanently blacklisted due to security reasons, you may need to apply for a new one.

What Your FASTag Status Really Means

Not sure what your FASTag account is showing?These status terms can help you get clarity on whether your tag is active, blocked, or needs attention.

Status	What It Means
Active	The FASTag is working normally and can be used at toll plazas.
Inactive	The tag has been temporarily disabled, often due to documentation gaps.
Blacklisted	The tag has been blocked, typically because of insufficient balance or pending issues with the provider.
Closed	The tag has been permanently deactivated and cannot be reused.

Frequently Asked Questions (FAQs)

Written by Saumya Srivastava

10k Linkedin Followers

Reviewed by Lokesh Shetty

A professional writer who loves delivering content that resonates, educates, and keeps readers engaged, making the often complex world of insurance more approachable and enjoyable. Beyond the pen, she is a passionate foodie at heart who believes in savoring life’s flavors in all aspects, whether it's a new dish or a well-crafted sentence.