Can I Withdraw Money from FASTag?

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If you have money left in your FASTag account and are no longer using it, you might be wondering: Can I withdraw that money? The short and simple answer is no. You cannot directly withdraw money from a FASTag wallet in the same way you would from a bank account or a UPI app.

However, that does not mean the money is stuck forever. Here is what you need to know, and what you can do instead to get your FASTag balance refunded.

Why Can’t You Withdraw Money from FASTag?

FASTag wallets are designed specifically for toll payments on highways. The balance in your account is intended for use only when your vehicle passes through toll plazas.

FASTag works under the National Electronic Toll Collection (NETC) programme, which is structured to allow toll payments only. Unlike general digital wallets, FASTag accounts do not have a "Withdraw" or "Transfer to Bank" option. If you were hoping to use the extra balance for something else, such as paying for fuel or transferring it to your bank account, it will not work. The system restricts the funds to toll-related use only.

What Happens If You Try to Withdraw It Anyway?

There will be no option to withdraw or transfer the balance in your app or online portal
The balance will remain in your account unless you close or surrender the FASTag
Customer support teams will usually advise you to close the FASTag if you want a refund

If you have stopped using FASTag, perhaps due to selling your vehicle or changing providers, the correct approach is to close the FASTag.

Common Reasons People Want to Withdraw FASTag Money

This question often comes up in everyday situations such as:

Selling a car: The vehicle is gone, but there is still money left in the FASTag account
Switching providers: You moved to a new FASTag provider but did not close the earlier account
No recent toll usage: You have not travelled on toll roads for months, and the balance is sitting idle

In these cases, many users hope to withdraw the remaining balance. However, the right way to access your money is by requesting a refund after closing the FASTag.

How to Get a Refund from FASTag

While direct withdrawal is not possible, you can recover your money by surrendering the FASTag. This is the only way to access the remaining balance and any refundable security deposit.

1. Log in to your FASTag provider’s portal or app

Use your registered mobile number and password to access your account.

2. Locate the closure or surrender option

This is usually listed under “Account Settings” or “Service Requests”.

3. Submit a closure

Some providers may ask for additional documents, such as a cancelled cheque, or may require a request through customer care. Follow their instructions carefully.

4. Wait for deactivation and refund

Once the FASTag is closed, the provider will process your refund. This typically takes seven to ten working days, although timelines may vary depending on the provider.

Conclusion

You cannot withdraw money directly from FASTag, as it is a closed system meant strictly for toll payments. However, you can recover any unused balance by properly closing the tag and requesting a refund.

If you are no longer using FASTag, do not leave the balance sitting idle. Close the account, and your money will be returned to you through the correct process.

Frequently Asked Questions (FAQs)

Written by Saumya Srivastava

10k Linkedin Followers

Reviewed by Lokesh Shetty

A professional writer who loves delivering content that resonates, educates, and keeps readers engaged, making the often complex world of insurance more approachable and enjoyable. Beyond the pen, she is a passionate foodie at heart who believes in savoring life’s flavors in all aspects, whether it's a new dish or a well-crafted sentence.