Understanding How to Cancel or Deactivate FASTag Online

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Considering buying a new car and wondering what will happen to your existing FASTag? Simple, visit your FASTag issuer's website or app, log in, and navigate to the section for account management or customer support, and go ahead with deactivating your FASTag online.

If you are managing your car expenses digitally, apps like ACKO make it easier to perform processes like FASTag balance check and recharge. However, when it comes to cancelling or deactivating a FASTag, the process must be done through your issuing bank or wallet provider. So, keep reading to understand how to cancel or deactivate a FASTag online and other key details.

Steps To Deactivate or Cancel Your FASTag Account Online

Deactivating or cancelling your current FASTag account online is an easy process. Here is how to cancel or deactivate FASTag online within minutes:

Step 1: Log in to your FASTag account using your correct credentials. You can access it through the mobile application or the website of your issuer.
Step 2: Click on the Manage FASTag option or Account Settings option, based on your FASTag issuing agent.
Step 3: Next, click on the close or deactivate your FASTag account option. Once you do this, the system receives your request to close the account.
Step 4: Now, you need to enter the information as required in the relevant fields. Details required consist of the vehicle Registration Certificate (RC), FASTag ID, etc.
Step 5: Submit the form for deactivation and click on Confirm. You will receive an email or SMS confirming your request for cancellation of FASTag.
Step 6: If there is any available balance in your FASTag account, you will receive it within 15 days of issuing the request.

Reasons To Deactivate a FASTag Account

There are various circumstances where people might have to surrender or deactivate their FASTag. The following are some common reasons:

Vehicle Sale: Deactivate your FASTag to avoid toll deductions post-ownership transfer, particularly at the time of selling or upgrading your vehicle.
Changing Providers: In case switching to a different FASTag provider (such as a new bank or payment app), close the existing account before opening a fresh one.
Vehicle Theft: In case your vehicle is stolen, deactivate the FASTag ASAP to prevent misuse at toll plazas.
Scrapping or Decommissioning: If your vehicle is forever out of use, deactivate the FASTag to avoid any unauthorised usage.
Duplicate Accounts: Close duplicate FASTag accounts to have only one active tag attached to your vehicle.
Account Closure: If the vehicle is forever not used for highway travel, you can opt to close the FASTag account.
Windshield Damage: If the windshield is cracked during an accident, the FASTag can become useless and will need to be deactivated.

Final Thoughts

Deactivating your FASTag is a simple but important step when selling your vehicle, switching providers, or discontinuing its use. With most issuers offering an easy online process, you can manage your FASTag account from the comfort of your home. Whether it is due to theft, damage, or duplicate tags, knowing how to cancel or deactivate FASTag online ensures your account remains secure and up to date.

Frequently Asked Questions

Written by Saumya Srivastava

10k Linkedin Followers

Reviewed by Lokesh Shetty

A professional writer who loves delivering content that resonates, educates, and keeps readers engaged, making the often complex world of insurance more approachable and enjoyable. Beyond the pen, she is a passionate foodie at heart who believes in savoring life’s flavors in all aspects, whether it's a new dish or a well-crafted sentence.