How to Change FASTag Bank: A Comprehensive Guide for Hassle-Free Transfer

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To switch your FASTag to another bank, you will first need to deactivate your old FASTag and then obtain a new one from your desired provider. A transfer from one bank to the other directly is not available. While switching FASTag banks still requires a few manual steps, platforms like ACKO help ensure balance check and recharge during and after the transition.

If you are unhappy with customer care, experiencing wallet issues, or just looking for better deals, a change of bank can be a good idea. This comprehensive handbook will help you understand how to change FASTag Bank without a hitch and keep your highway traveling stress-free!

Step-by-Step Process to Change FASTag Bank

National Highways Authority of India (NHAI) stated that more than 8.81 crore FASTags have been issued until March 31, 2024. This shows that the popularity of this contactless toll payment system has reached new heights. If you want to switch the bank of your FASTag, follow the steps below:

Step 1: Close Your Current FASTag

Call your existing bank through their FASTag customer care number or their online website.
Request closure of the tag.
Verify if there are any pending toll dues.

Step 2: Get Closure Confirmation

It takes 1 to 3 working days to deactivate the previous tag.
You will receive confirmation via SMS/email.
Once deactivated, it will take 15 days to obtain a refund for the pending amount.

Step 3: Buy a New FASTag from Your Preferred Bank or Service Provider

Visit the website or application of the new bank FASTag provider.
Fill in the application form.
Attach all the required documents.
Pay and activate the tag.

Step 4: Link the New FASTag to Your Vehicle Number

After activation, make sure your new tag is properly linked to your RC and phone number.

Documents Required for Changing FASTag Bank

With over 39 FASTag issuing banks in India, it is necessary to submit correct documentation during your switch. Here is what you will need:

Mandatory Vehicle Registration Certificate (RC)
Clear and recent passport-size photograph
KYC Documents, including Aadhaar, PAN, Voter ID, or any government-issued ID
Cancelled cheque or bank passbook copy, only if linked to a bank savings account

Reasons to Change Your FASTag Bank

Total collection made through FASTag was ₹6,799.53 crore in Q1 FY2025-26, which represents a 12.66% year-on-year increase. With increasing use, customers face issues that lead to a bank change. These are the top reasons why users change bank of FASTag:

Inactive wallet or lack of good customer support
Better cashback offers from other providers
Tag blocked or damaged
Vehicle ownership transfer
Preference for wallet-based over bank-linked tags

Final Thoughts

Even though it can appear to be a hassle, changing banks for your FASTag is a straightforward process. It takes just a few days from closing your existing tag to opening a new one with required documentation. After the switch, portals such as ACKO enable you to conduct your FASTag-related activities, such as checking balance and recharging, from the comfort of your smartphone. Ensure the provider you choose offers great service and is well-suited to you.

Frequently Asked Questions

Written by Saumya Srivastava

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Reviewed by Lokesh Shetty

A professional writer who loves delivering content that resonates, educates, and keeps readers engaged, making the often complex world of insurance more approachable and enjoyable. Beyond the pen, she is a passionate foodie at heart who believes in savoring life’s flavors in all aspects, whether it's a new dish or a well-crafted sentence.