How to Find Your FASTag Issuing Bank?

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If your FASTag was issued a while ago or handed over by a dealer, you may not remember which bank or provider it came from. But knowing your FASTag issuer is important. Whether you need to recharge, update KYC, or fix a payment issue, you will need to contact the correct bank.

The good news is that your FASTag is linked to your vehicle number, making it easy to trace the issuing bank or wallet. Here's how you can find out.

How to Identify Your FASTag Bank?

There are a few simple ways to find out which bank issued your FASTag, such as:

1. Check the FASTag Sticker

Look at the tag on your car's windshield. Most FASTags carry the logo or name of the issuing bank at the bottom or corner of the sticker. For example, you may see 'ABC Bank FASTag' or 'XYZ FASTag' printed directly on it.

2. Check SMS or Email Alerts

Whenever you pass a toll plaza, the system sends a debit alert to your registered mobile number or email confirming the toll deduction. These alerts often mention the name of the bank or wallet provider. A quick search in your inbox or SMS history using keywords like 'FASTag' or the name of toll plazas may show the information.

3. Check the NHAI FASTag Portal or App

The NHAI FASTag portal allows you to log in using your vehicle number. Once inside, you may be able to view details about your FASTag, including the issuing bank.

4. Call the FASTag Helpline

You can call the official FASTag customer care number 1033 and share your vehicle registration number. They can help you identify your bank or guide you to the right service provider.

5. Check Your Bank or Wallet App

If you have banking or digital wallet apps installed on your smartphone, open them and look for the FASTag section. If your FASTag was issued through that app, you’ll see it linked to your account.

What If You Still Can’t Find the Issuer?

If none of the above works, visit an authorised toll plaza with your vehicle. The staff can scan your FASTag and share information about the issuing bank.

You can also check with your car dealer or the bank where you got your auto loan, especially if they arranged the FASTag at the time of purchase.

Why It Helps to Know Your FASTag Bank?

Most FASTag users don’t need to think about the issuing bank until something goes wrong. But in cases of blacklisting, failed deductions, or recharge errors, knowing who issued the tag can make resolution easier.

Each provider handles customer queries, refunds, and updates in its own way. Without this detail, it’s harder to follow up or get timely help. The FASTag may work across all toll plazas, but the support still comes from the issuing bank behind it.

When You Might Need FASTag Bank Details

Here are the events when knowing the FASTag bank becomes important?

If toll payments stop going through despite enough balance
When recharge confirmations or SMS alerts are missing
In case of account issues like blacklisting or mismatched KYC
When changing vehicles and needing to update or surrender the tag

Frequently Asked Questions (FAQs)

Written by Saumya Srivastava

10k Linkedin Followers

Reviewed by Lokesh Shetty

A professional writer who loves delivering content that resonates, educates, and keeps readers engaged, making the often complex world of insurance more approachable and enjoyable. Beyond the pen, she is a passionate foodie at heart who believes in savoring life’s flavors in all aspects, whether it's a new dish or a well-crafted sentence.