A Complete Guide on How to Close a FASTag Account

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To close your FASTag account, you usually need to reach out to your issuing bank or service provider and submit a formal request for account closure. Closing your FASTag account is essential if you are selling your vehicle, switching banks, or no longer need the tag. However, without proper guidance, the process can be confusing and time-consuming.

Moreover, managing your FASTag has become more convenient with platforms like ACKO, which allows users to check their FASTag balance and recharge it instantly. So, this guide will walk you through the correct steps on how to close a FASTag account, in a smooth and hassle-free way with your issuing bank or service provider.

How to Deactivate a FASTag Account?

The total number of FASTag transactions increased from ₹3.4 billion in 2022-23 to ₹3.8 billion in 2023-24. This shows the rising popularity due to the seamless experience it provides. Nonetheless, if you want to close your FASTag account, just follow the steps below:

Step 1: Visit the Provider’s Official Website or Download the App
Once you visit the provider’s official website or finish downloading their app, navigate to the ‘Services’ tab.
Step 2: Log in to Your FASTag Account
Click on the ‘Customer Login’ or similar options to enter your username or password. Generally, you receive these details through your registered email or phone number when you first register for an account.
Step 3: Navigate to the Account Management Section
This section is labelled as “Manage Your Account”, “Support”, or “Customer Service”. Select the “Deactivate” option after navigating to this section.
Step 4: Provide the Required Information
Enter the necessary information, which includes the FASTag account number, the IFSC code of your linked bank account, and a copy of a cancelled cheque from the same account.
Step 5: Submit Your Application
Click on ‘Submit’ once you provide all this information.

Tip: Until your FASTag is closed, you can continue managing your tag efficiently via platforms like ACKO, which lets you view your balance and recharge with ease.

When to Close a FASTag Account?

You may need to close an existing FASTag account for the following reasons:

1. Sale of Vehicle

It is better to deactivate an existing FASTag card before selling or transferring ownership of the vehicle. You will transfer the balance to your account when you close the account, and the new owner will not be able to use it in an unauthorised manner.

2. Vehicle Theft

In the unfortunate event of vehicle theft, you must know how to close a FASTag account. Otherwise, any balance will be used in an unauthorised manner, resulting in toll penalties.

3. Loss of the FASTag Card

Losing a FASTag card requires immediate deactivation to prevent unauthorised usage. However, you can easily get a replacement from the provider upon request.

4. Change in Vehicle Registration Number

Changing your vehicle’s registration number requires you to deactivate an existing FASTag account. You can easily get a new card upon requesting your provider.

Final Thoughts

With the increase in the number of cars on the road, getting a FASTag is mandatory if you drive along the national and state highways. This will ensure a seamless and cashless experience while paying toll taxes. Select any service provider, get a card, recharge, and you will be good to go for that long-awaited driver with your loved ones.

Frequently Asked Questions

Written by Saumya Srivastava

10k Linkedin Followers

Reviewed by Lokesh Shetty

A professional writer who loves delivering content that resonates, educates, and keeps readers engaged, making the often complex world of insurance more approachable and enjoyable. Beyond the pen, she is a passionate foodie at heart who believes in savoring life’s flavors in all aspects, whether it's a new dish or a well-crafted sentence.