Team AckoFeb 10, 2021
A comprehensive bike insurance policy provides coverage against damages to your two-wheeler. Any damages to the key/lockset or theft/loss of keys are not covered under the comprehensive insurance plan. That’s when an add-on comes into the picture. You can buy add-on covers to expand the scope of coverage of a comprehensive two-wheeler insurance plan. This article will provide you with all the information related to the Key Protect Add-on in two-wheeler insurance.
Gone are the days when you could easily get a duplicate key for the two-wheeler from a locksmith when you lose/damage the keys. The modern keys are hard to replicate, and the only way to get a replacement key is to approach the service centre. And in case the key is stolen, the entire lockset needs to be replaced for safety reasons.
The key protect add-on will help you when you lose the keys of your two-wheeler. A comprehensive bike insurance policy will not cover the cost involved in replacing/repairing the keys or the lockset. So, it is an important add-on to purchase, since the chances of the key getting stolen or damaged or lost are very high. In case the key is stolen, you should immediately replace the lockset and key as there is a risk of vehicle theft.
Key protect cover in bike insurance is an add-on which covers the cost involved in the repair/replacement of the keys. You can buy the key replacement cover with a comprehensive bike insurance policy at a slightly higher premium. You can consider buying this add-on cover if you are opting for a comprehensive two-wheeler insurance policy. Below is an example of a scenario where the key protect cover will come to your rescue:
Example Scenario: You are on a long ride on your motorcycle, and after stopping for a lunch break, you found that the keys of your motorcycle are missing. The keys might be lost or stolen, and you are stuck without a key. In such situations, you can intimate the insurer about the same and proceed with the replacement of the keys via an authorised service centre. With the key loss/theft protection add-on, the insurer will pay for the cost incurred in the replacement of the keys.
In case you end up losing/damaging the keys of your scooter/motorcycle, you have to approach the authorised service centre to get the replacement key. The key replacement cover in two-wheeler insurance will cover the costs incurred due to the replacement of the key and the lockset. It is a very useful add-on to have and will save you from a lot of hassles if the keys of your two-wheeler get misplaced, stolen or damaged.
Applying for a claim to replace/repair the keys/lockset is simple, and it works like any other bike insurance claim. Lost bike key insurance works the same way as the comprehensive insurance plan, and the process of registering the claim remains the same. Below are the steps to register a claim for key protection add-on:
Step 1. Intimate the insurance company about the loss or damage to the keys or the lockset. Provide all the details regarding the damage.
Step 2. The insurer will assess the damage to process the claim settlement.
Step 3. Once the assessment is complete, you can replace or repair the key/lockset, and the insurer will reimburse the repair/replacement cost.
Buying two-wheeler insurance online is easy and simple, and the same applies to the two-wheeler key protector cover add-on as well. Opting for a digital-first insurer will save you a lot of time and money as the process of purchasing a bike insurance policy and add-on can be completed online without any paperwork. Buying an add-on online is simple, and the process is similar to purchasing an insurance policy online. When compared to buying add-ons offline, purchasing them online is very convenient. Below are the steps to buy key replacement add-on online:
Step 1. Visit the official website of the insurer, such as www.acko.com or download the smartphone app
Step 2. If you are buying a new bike insurance policy, enter details such as two-wheeler model, variant purchase year and address.
Step 3. Select the comprehensive bike insurance plan and choose the tenure of the insurance policy.
Step 4. Next, you will have the option to select the add-ons. Select the Key Protect add-on for the comprehensive bike insurance policy
Step 5. Pay the premium via any digital payment mode, and then you will get the soft copy of the bike insurance policy certificate.
Now, if you are renewing the bike insurance policy, follow the below steps to buy add-on online:
Step 1. Visit the website and log in to your account.
Step 2. While renewing the insurance policy, you will get the option of choosing add-ons.
Step 3. Select the Key Protection add-on cover.
Step 4. Pay the renewal premium online and get the renewed two-wheeler insurance policy document.
Two-wheeler insurance for key protection is an important add-on for the comprehensive bike insurance plan. The keys of a vehicle are of utmost importance, and loss/damage to the keys/lockset can cause a lot of problems. Below are the benefits of key protect add-on in two-wheeler insurance:
Replacement of the key or lockset if the key is lost, damaged or stolen.
The entire lockset along with the key will be replaced if the key is stolen.
Applying for a key replacement claim will not affect the No Claim Bonus (NCB) during the renewal of the bike insurance policy.
Buying the key protect add-on online is easy and convenient.
The automobile industry has come a long way in terms of technology, and modern two-wheelers come with advanced security features. The two-wheeler keys have also evolved, and new motorcycle/scooters now come with advanced keys with security features. Below are the various types of two-wheeler keys:
Basic/Traditional Bike Key: It is a basic machine-cut metal key, which can be easily replicated by a locksmith. This type of bike key does not come with any security features.
Remote Bike Key: This type of bike key is a bit advanced as it comes with security features. A remote bike is equipped with a transponder, which emits infrared or radio waves. With the help of the transponder, the key is capable of remotely locking/unlocking the bike. Usually, remote keys are expensive when compared to traditional keys.
Flip Key: A flip key looks almost similar to a car key due to its design. Flip key also comes with security features, and it is also equipped with a transponder. The unique feature of a flip key is that it is foldable and the metal part of the key flips up with a press of a button. You can also remotely lock/unlock the bike with the flip key. Replacing or repairing a flip key can be expensive as it features advanced mechanism and electronics.
A two-wheeler key cover add-on for comprehensive bike insurance covers the cost involved in the replacement/repair of the two-wheeler key. The add-on also provides coverage against repair/replacement of the lockset. So, in case the two-wheeler key is stolen, lost or damaged, and you have purchased the key protect add-on, then the insurer will cover the costs involved in repair/replacement of the key and the lockset. Bike key cover is a very important add-on as modern bike keys are expensive to replace or repair. Moreover, replacing the lockset can be an expensive affair, and in such situations, the key cover add-on comes to your rescue.
The cost of bike key replacement add-on for bike insurance is lower when compared to the cost of replacement/repair of the bike key/lockset. The modern bike keys come with advanced security features, and replacing/repairing them can be expensive. Instead, you can opt for the bike key replacement insurance at a slightly higher premium. Also, the cost of key replacement cover depends on the maximum sum insured amount.
You can opt for the Key Protect add-on cover while buying/renewing the comprehensive two-wheeler insurance policy, or you can also buy the add-on for the stand-alone Own Damage two-wheeler policy.
Below are the special conditions of the Key Protect add-on:
Claims made under the key protect add-on will not be considered while calculating the No Claim Bonus.
If the claim is made for theft/burglary of keys, the policyholder should submit the First Information Report (FIR) along with other documents.
The key/lockset replaced under the claim should be the same as the lost/damaged key/lockset.
The policyholder should inform ACKO General Insurance about the loss/damage/theft of the key/lockset within 30 days of such incident.
Only the keys will be replaced for claims made for broken/damaged keys. But if the keys are stolen, the key and the lockset will be replaced under the add-on cover.
Below are the exclusions of Key Protect add-on:
Loss/Damage to the key or lockset due to deliberate or criminal act.
Loss/Damage to the key or lockset due to radiation, toxic substances, corrosive material, radioactive contamination or hazardous properties of an explosive.
Loss/Damage to the components associated with key/lockset, such as ignition system, warning alarm or immobiliser.
Loss/Damage to the key/lock/lockset due to improper handling.
Loss/Damage to the key or lockset which is covered by the manufacturer’s warranty or service warranty.
The repair/replacement cost of keys/lockset will not be covered if the insured is not able to produce the original invoice or receipts for the same.
There is no need for additional documentation to buy the Key Protect add-on. But the mandatory documents are required to purchase the comprehensive bike insurance policy or the stand-alone Own Damage two-wheeler policy.
Also, read: Two Wheeler Insurance – Add On Covers
Below are the points to remember while applying for a claim through the Key Protection add-on cover:
Apply for the claim within the intimation period provided by the insurance company.
Provide all the necessary details and proofs.
Submit the required documents. (Also applies to online claim)
Submit the First Information Report (FIR). (If required)
Produce all the original invoice and receipts. (For claims made for reimbursement).
Go through the bike insurance policy document before filing a claim.
Below are the most commonly asked questions about Key Protect add-on in a two-wheeler insurance policy:
1. Can I buy the key protect add-on for a third-party bike insurance policy?
No. You cannot buy the key protect add-on for third-party liability (TPL) bike insurance policy as a TPL insurance plan does not offer an Own Damage cover.
2. My bike is damaged. Will I have to replace both the key and the lockset?
No. If the key is damaged and the lockset is in perfect working condition, only the key need to be replaced.
3. Can I apply for a bike insurance claim if I lose my bike key?
If you have purchased the Key Protection add-on cover for the bike insurance policy, you can apply for a claim if you lose the keys of your motorcycle.
4. Will the key replacement add-on for bike insurance cover the cost of replacing the lockset?
Yes. The key replacement add-on will cover the cost of replacing the lockset. But the lockset can only be replaced if it is damaged beyond repair or if the keys are stolen.
5. What is the cost of Key Protect add-on for two-wheeler insurance?
The cost of the Key Protect add-on depends on the maximum sum insured. However, the cost of the addon is lower when compared to the cost of repair/replacement of key or lockset.
6. The lockset of my motorcycle is damaged. What should I do?
Get the lockset repaired through an authorised service centre and then file a claim for reimbursement. Submit all the original invoice and receipts of the lockset repair while registering the claim.
7. What if someone steals my bike key? Can I apply for a claim?
Yes. If you have opted for the key protection add-on, you can register a claim with the insurer if the two-wheeler key is stolen.
8. Which bike insurance plan will provide key protect add-on cover?
Only a comprehensive bike insurance plan will give you the option of opting for a key protect add-on cover. You cannot purchase the key replacement cover if you buy third-party liability two-wheeler insurance policy.
9. Can I use a duplicate bike key if I lose the original key?
You can get a duplicate key from a locksmith, but it is not safe as the duplicate key will not have any security code. So, the best option is to get the replacement key from the authorised service centre.
10. Should I produce the spare key while registering for a key replacement claim?
Yes, the insurer will request you to produce the spare key of the motorcycle when you register for a key replacement claim.
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