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Myths About Buying Two-wheeler Insurance Online Vs Offline

Team AckoSep 17, 2021

The decision to buy two-wheeler insurance online is often met with hesitation and confusion. In the absence of the physical document in the online process, you may have doubts about the genuineness of the insurance. There are myths and misconceptions that may deter you from buying insurance online. This article busts common myths about buying two-wheeler insurance online when compared to the offline method.

Myths About Buying Two Wheeler Insurance Online and Offline

Myths About Buying Bike Insurance Online Vs. Offline

When it comes to shopping online, there are many misconceptions about it. Here are the myth busters of online two-wheeler insurance.

1. There is No Personal Assistance

The fact is, digital-first insurance companies such as ACKO value their customers and strive to provide personalised care; hence, it has robust and constant and 24/7 online assistance. From information about the insurance plan to queries on the types of features, you can get details through the 24/7 customer support section of the website, or you can write to [email protected] or call the toll-free number 1800 266 2256.

2. Buying Two-wheeler Insurance Online is Complicated

Buying bike insurance online involves a comparatively simple process than the offline method. All you have to do is visit the website or download the mobile application, share your bike and previous policy details, and insure your vehicle instantly. It is that easy. There is no paperwork involved when you buy two-wheeler insurance at ACKO, emphasizing that buying online bike insurance is an uncomplicated process.

3. One Needs to be Knowledgeable About Internet

A basic understanding of the functioning of a computer and the internet is more than enough to buy insurance online. With internet-based smartphones, one can purchase bike insurance with a few clicks or swipes. Additionally, the number of steps is lower than that of the offline method. At ACKO, you can insure your bike instantly with a few clicks and actions.

4. Buying Bike Insurance Online is Expensive

ACKO is a new-age digital insurer striving to bust the myth that bike insurance is expensive. In fact, ACKO does not have agents or middlemen; hence, there is no commission involved and has reduced operational costs supported by solid digital infrastructure. With a direct-to-customer model and lower operating costs, ACKO can design affordable and comprehensive two-wheeler insurance plans. In addition, online insurance eliminates higher operating costs, resulting in low-cost bike insurance plans.

5. Online Claim Settlement is Complex

ACKO is one of the pioneers in offering instant claim settlements in the auto insurance industry. You can receive instant claim settlement for minor damages within a few hours. It can be a dent in the fuel tank or a broken mirror. At ACKO, all you need to do is, visit the website or the app, upload the pictures of the damaged vehicle and receive on-account payment. You can then repair the damages at a garage of your choice. 

Even if damages are significant, raise the claim on the website/app by sharing the details of the damaged vehicle with the claims team, and they will guide you through the necessary steps.

6. Choices Are Limited

On the contrary, online lets you compare different insurance plans, add-on covers, and services, giving you the power to choose suitable bike insurance for your vehicle. All you need to do is, share a few details of your bike and get tailor-made insurance plans. Buying bike insurance online provides a wide range of insurance plans and their benefits so that you can make an informed decision.

7. Online Bike Insurance is Not Safe

No one wants to be cheated. Companies such as ACKO are registered with the Insurance Regulatory and Development Authority of India (IRDAI) and have a robust security system in place. You can transact online without any fear since it offers the most secure environment to buy insurance online. 

The offline method of buying insurance through an agent or middlemen, whom you might not know personally can be hard and their biases may also result in making a wrong choice.

8. May Misuse Personal Information

Insurers such as ACKO work in accordance with Secure Socket Layer (SSL) server protocols. It is designed to perform cryptographic functions to enable a secure environment. The exchange of personal details and transactions on the website happen through the SSL channel and are protected and encrypted with digital signatures, making it a safe mode of buying bike insurance online.


The online mode of buying bike insurance is here to make your life easier, hassle-free, and offer affordable insurance plans. Hence, you must consider buying two-wheeler insurance online over the offline method for the convenience and benefits it provides. Online is here to stay and enables you to get access to comprehensive insurance coverage for your two-wheeler at an affordable rate, along with the ease of transacting with the insurer.

Frequently Asked Questions

Here are some of the commonly asked questions about buying online two-wheeler insurance.

Is it wise to buy two-wheeler insurance online?

Buying a two-wheeler insurance policy online is secure. Be it the Comprehensive Bike Insurance Policy or the Third party Bike Insurance plan, you can safely buy it online. Insurers such as ACKO follow the SSL protocols to secure transactions and personal information.

Are online bike insurance policies cheaper?

When you buy bike insurance with ACKO, there are no agents; hence, there is no commission. Also, its operational costs are reduced due to the robust digital infrastructure. With a no-commission model and digital environment, ACKO saves a lot of expenses. The savings are then passed on to you in the form of low-cost two-wheeler insurance plans.

Is the soft copy of the bike insurance policy valid?

Yes. However, you need to save the soft copy of the insurance policy in the government-approved DigiLocker mobile app.

Is it safe to renew two-wheeler insurance online?

Yes, it is safe to renew your bike insurance online. In addition, the online renewal method is more accessible and hassle-free compared to the traditional or offline mode.

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