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How to change address in the two-wheeler insurance policy

Team AckoJan 17, 2024

When you buy a bike insurance policy, you have to provide basic details about yourself. If there are changes to these details, ensure that you inform ACKO immediately. In case you do not inform us, there are chances that your policy might not be valid when you need to raise a claim.


And if you have deliberately not informed us, you could be committing fraud. One such important detail that is needed by an insurer is your location. A Pincode is an important detail to provide an address. If you ever change your address, you need to inform an insurer immediately. Here’s a guide on how to change the address in the two-wheeler insurance policy.



Steps to change address in the bike insurance policy

At ACKO, there is no need to fill forms or documents to change the address in your two-wheeler insurance policy. ACKO embraces a 100% paperless approach; hence, you do not have to visit a branch or submit physical documents to make changes to the details of the policy. 

You can make the changes from the comfort of your home by visiting our website or mobile app. You can also change your policy details by getting in touch with us on call (1800 266 2256), or you can email us at [email protected].

Here is how you can change your address in a bike insurance policy through our website/mobile app.

  • Step 1: Please login to

  • Step 2: On your policy card, select ‘View Details.’

  • Step 3: On the new page, click on ‘Edit Policy,’ and you will be able to view various options.

  • Step 4: On the redirected page, click on ‘Edit/Add Your Address’ and follow the instructions.

After you submit the changes, the new policy document with the updated address will be generated and sent to you.

Why is it important to inform ACKO about the address change?

Here are the reasons why you must update your address on your bike insurance policy.

  • Legal requirement: Your bike insurance policy should have correct personal details on the policy certificate. Hence, ensure you inform ACKO immediately and get the changes implemented.

  • Smoother claim settlement: If there are any discrepancies in the personal details on your bike insurance, your claim could be rejected.

  • Works as address proof: Your vehicle insurance policy can sometimes work as address proof. Hence, updating the policy with the new address is important for future reference.

How does a change of address affect your bike insurance premium?

When you buy bike insurance, your premium is calculated based on several factors. Factors such as age, market value, engine size, and vehicle location are crucial in determining the premium. Location is an essential factor - the city or Regional Transport Office (RTO) in which your bike is registered.

Some cities are considered high-risk due to more accidents and bike theft, heavier traffic, and/or higher vehicle density, and/or higher population density than other cities.

If your two-wheeler is registered under a city that is considered as low-risk prone, and you are moving to a high-risk prone city, then your premium will increase. Alternatively, your premium can decrease if you move from a high-risk to a low-risk-prone city. 

Moving to a different state

If you have moved to a different state in India, you have to register your bike at the local RTO. With the new registration, the registration number of the bike changes as well. Additionally, if you have moved from a low-risk-prone city to a high-risk-prone city, your bike insurance premium will increase.

Since the bike registration number has changed, you must inform ACKO about the location change. You can call us, write an email or visit our website/mobile app to make the changes to your policy. Our support team will help you with the changes and provide the updated policy certificate.

How to change the details of a two-wheeler insurance policy?

Apart from the change of address, you can also change other two-wheeler insurance policy details. The procedure to change personal information remains the same as mentioned above. Following are the personal details that you can edit or change in the two-wheeler insurance policy.

  • Contact number

  • Email ID

  • Nominee

  • NCB value

  • IDV (Insured Declared Value)

  • Engine number

  • Chassis number

  • Loan provider name

  • Previous insurer

  • Registration year of the vehicle

For changes to personal details such as owner name and registration number, you need to write to us at [email protected], and our support team will help you with the changes. You may have to submit documents as proof of the change.

Things to consider while changing the details in a two-wheeler insurance policy

Changes to the details in the bike insurance policy can be due to an error or in case of an update in your personal or vehicle details. Here are the points to consider while changing the details in a bike insurance plan.

  • Ensure there are no spelling errors

  • Provide factual information

  • Make the changes immediately

  • Ensure you get the updated policy certificate

  • Ensure the updated policy certificate has all the correct details

  • Inform ACKO immediately of any changes

Frequently asked questions

Here are some commonly asked questions about bike insurance.

What happens if you lie about your address on bike insurance?


If you fake your residential address, your policy could be cancelled, might have to pay penalties, face legal consequences, and probably ACKO might even deny bike insurance in the future.

Is it illegal if I do not change the address in my bike insurance policy?


It is not illegal; however, you may face several consequences that may impact your claims, future relationship with ACKO, and you may have to pay penalties.

Should I change my address if I am staying in a rental property?


You should provide the address where the vehicle is currently being used. The insurance coverage is based on the vehicle’s location since there is a difference in the premium between high-risk and low-risk locations.

What happens if I move and do not change my address in the insurance policy?


If you do not change the address in the insurance plan, your claims can be rejected, and you may not receive the proper compensation.

How long do I have to change my address after moving to a new location?


You need to inform ACKO immediately and get the changes completed so that there are no future consequences.

Disclaimer: The content on this page is generic and shared only for informational and explanatory purposes. It is based on industry experience and several secondary sources on the internet; and is subject to changes. Please go through the applicable policy wordings for updated ACKO-centric content and before making any insurance-related decisions. Explore More:


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