Team AckoAug 14, 2022
Some of us might perceive vehicle insurance as complicated. Mainly due to the fine print that we are always asked to read through or those jargons experts use while telling us about our bike or car insurance. Terms like Depreciation, Insured Declared Value, No Claim Bonus, Total Loss, etc. are fired on us like missiles while buying a simple policy or when we file a claim. If these terms overwhelm you, let us shed some light on one such jargon in this article – Total Loss.
Technically, a vehicle is declared as a total loss when the cost to repair the vehicle to its pre-damaged state exceeds the cost of the vehicle’s worth. The first thing to note is, a total loss can occur in two situations – car theft or a car accident where the car is damaged to such an extent that it is not in a usable condition anymore.
The insurance company may at its own option repair, reinstate or replace the vehicle or part thereof and/or its accessories or may pay in cash the amount of the loss or damage and the liability of the insurance company shall not exceed:
(a) for total loss/constructive total loss of the vehicle - the Insured’s Declared Value (IDV) of the vehicle (including accessories thereon) as specified in the Schedule less the value of the wreck.
(b) for partial losses, i.e. losses other than total loss/constructive total loss of the vehicle - actual and reasonable costs of repair and/or replacement of parts lost/damaged subject to depreciation as per limits specified.
If your vehicle is involved in an accident where it was severely damaged, ACKO may decide to declare the vehicle a total loss/constructive total loss in car insurance. The declaration of the vehicle as a total loss/constructive total loss arises when:
The damages are beyond economical repair and,
The insured vehicle shall be treated as a total loss/constructive total loss if the aggregate cost of retrieval and/or repair of the vehicle, subject to terms and conditions of the policy, exceeds 75% of the IDV of the vehicle.
Here, ACKO will compensate the loss by paying the IDV inclusive of the wreck value of the damaged vehicle after considering mandatory deductibles. A deductible is an amount you have to pay per claim before ACKO pays the rest of the amount.
The IDV payable is inclusive of the insured damaged vehicle wreck value realised in as-is condition, where is condition. i.e Insured will be receiving wreck value amount from the vendor who purchases the damaged vehicle and the balance of the IDV will be settled by ACKO post deduction of deductibles as per policy T&C’s.
In case of total loss/constructive total loss insured has to cancel the Registration Certificate (RC) of the vehicle at the concerned Regional Transport Office (RTO) and produce a cancellation certificate to ACKO for processing and settlement of the claim.
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A vehicle is termed as a Total Loss only if the cost of repairing damages is more than 75% of the Insured Declared Value (IDV). IDV is the approximate market value of your vehicle. When the cost of repairs exceed 100% of its current market value it is termed as Constructive Total Loss.
In both cases, the car owner will be paid with the amount equal to the IDV. This value is calculated as the following:
|Age of the Vehicle||Depreciation (reduction in cost) Rate for Calculating IDV|
|Below 6 months||5%|
|6 months to 1 year||15%|
|1 year to 2 years||20%|
|2 years to 3 years||30%|
|3 years to 4 years||40%|
|4 years to 5 years||50%|
|Above 5 years||Mutually decided between vehicle owner and insurer|
For example, if the cost of a 2-year old vehicle was 5 lakh rupees at the time of purchase. In case of total loss, you can claim around 3.5 lakh rupees from your car insurance company.
Total loss is not a pretty situation to be in. But your insurer will certainly do their best to cover you for the loss. So, get your vehicle covered with insurance and save yourself from a complete monetary loss.
The total loss/constructive total loss is categorised under the Own Damage (OD) claim. Damages or losses incurred due to an accident, natural or man-made disasters, fire or explosion, and total loss are covered under the Own Damage plan. The OD plan is bundled along with the Third-party Liability Plan in the Comprehensive Motor Insurance Policy.
You will be able to raise a claim for damages to your vehicle under Own damage that are beyond repair only if you insure your vehicle with the Comprehensive Plan. You also have the option to include valuable car insurance add-ons with the Comprehensive Plan to extend the coverage.
At ACKO, raising a claim is simple and hassle-free. You can submit your claim through ACKO’s website or the mobile app. Here are the steps to submit your claim.
Step 1: Access your account via the mobile app or website (www.acko.com).
Step 2: Click on “Claim Now” and answer a few questions about the damages.
Step 3: Upload the pictures of the damaged vehicle, and our claims team will guide you through the necessary steps.
An independent surveyor will be assigned to inspect and ascertain the reason and the extent of the loss. The inspection will occur either at the spot of the accident or the garage before it gets repaired or a decision is taken on the declaration of total loss/constructive total loss of your vehicle claim. Based on assessing the state of damages to the vehicle, ACKO may approve or reject the claim.
Here are the main types of vehicle insurance claims.
Suppose a third party is injured or dies in an accident caused by your insured vehicle. Or if in case the insured vehicle damages the third-party property. In both cases, you can raise a claim against the Third-party Liability Plan to compensate the third party through Motor Accident Claims Tribunal (MACT).
Suppose the insured vehicle is damaged due to an accident, natural calamities (cyclones, floods, earthquakes, etc.), man-made calamities (vandalism, strikes, riots, etc.), fire or explosion, or in case of losses arising due to theft of the insured vehicle or total loss/constructive total loss (damaged beyond economical repair). In that case, you can raise the claim against the Own Damage insurance.
You need to inform ACKO immediately, and in case of theft, you must file an FIR and obtain a court accepted & acknowledged Non-traceable Certificate to complete the process of submitting the claim. While the Own Damage claim covers damages or losses to the insured vehicle, it does not cover third-party claims.
The traffic rules that we follow in India are in accordance with The Motor Vehicles (MV) Act, 1988 and the Central Motor Rules, 1989. The section 55 of the MV Act states ‘If a motor vehicle has been destroyed or has been rendered permanently incapable of use, the owner shall, within fourteen days, report the fact to the registering authority.’ In simple terms, after your vehicle is declared a total loss, you need to get in touch with the Regional Transport Office (RTO) within 14 days. Here you need to submit the Registration Card and get the registration of your vehicle canceled.
If your vehicle is damaged beyond economical repair, ACKO will consider the loss as ‘total loss/constructive total loss.’ As for the claim, you will receive the IDV which includes the wreck value of the insured damaged vehicle after considering the deductibles as per policy terms & voluntary deductibles, if any.
In the contract of insurance, the insurer (ACKO) will pay the liability up to the extent of the IDV mentioned in the insurance policy inclusive of the wreck value of the damaged vehicle after deducting the compulsory deductibles and voluntary deductibles (if any). This is except for cases where the policyholder has purchased the Return to Invoice add-on cover (applicable with only Comprehensive Car Policy).
ACKO will decide on the type of settlement post-survey and assessment. Upon confirmation of admissibility of the claim, if in case the damages are repairable but the repair cost is beyond the IDV, it falls under the category of “beyond economical repairs”. Here, the insured vehicle shall be treated as a total loss/constructive total loss if the aggregate cost of retrieval and/or repair of the vehicle, subject to terms and conditions of the policy, exceeds 75% of the IDV of the vehicle. Here, ACKO will compensate the loss by paying the IDV (as per policy) inclusive of the wreck value of the damaged vehicle after considering mandatory deductibles However, ACKO will not pay the repair bill that is more than the IDV of the vehicle.
If the vehicle is stolen, the loss has to be intimated to ACKO immediately upon the occurrence of such event. FIR has to be registered in a police station under whose jurisdiction the loss location falls. Upon receipt of claim intimation, ACKO will reach out to you, collect all details and documents related to the event/claim. Later when you receive court accepted and acknowledged and the police issue the Non-traceable Certificate, submit the same to ACKO claims team. This claim is called a total theft claim, and ACKO will pay the IDV stated in the motor insurance policy. However, if you have included the Return to Invoice add-on cover with the Comprehensive Motor Insurance Policy, then you will get the amount as mentioned in the purchase invoice, and the car registration cost and road tax as well.
|Disclaimer: The content on this page is generic and shared only for informational and explanatory purposes. It is based on industry experience and several secondary sources on the internet; and is subject to changes. Please go through the applicable policy wordings for updated ACKO-centric content and before making any insurance-related decisions.|
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