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Pan Card Customer Care Number | Toll-Free Number

TeamAckoOct 4, 2023

A PAN (Permanent Account Number) card is a unique identification number issued by the Indian government. It's used primarily for financial and tax-related transactions. You can consider it a personal ID for your financial dealings in India. During and after applying for PAN, you may have certain complaints or grievances Many avenues are available to resolve these, and you will find comprehensive information about PAN Card Customer Care details here.

Ways to contact PAN Card Customer Care



Ways to contact PAN Card Customer Care

  • Toll-Free Helpline Numbers

  • Email Support

  • Online Chat Support

  • Physical Customer Care Centers

PAN Card Customer Care Contact Information

Here are ways in which you can contact customer care support for PAN card.

TIN-NSDL Customer Care Support

TIN-NSDL (Tax Information Network - National Securities Depository Limited) is an organisation in India responsible for managing and processing various tax-related data and services. TIN-NSDL is one of the authorised entities that assist in the application and issuance of PAN cards. They help individuals and businesses apply for and obtain their PAN cards, ensuring proper record-keeping and tax compliance.

NSDL Customer Care Number: 020-27218080

You can choose any of the following ways to contact NSDL (now Protean) for PAN-related queries:

Official website:

Email ID: [email protected]



Phone number 



Mumbai (Head Office)

Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra – 40001





5th Floor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Pune–411016


020 2721 8081

[email protected]

New Delhi

409/410, Ashoka Estate Building, 4th floor, Barakhamba Road, Connaught Place, New Delhi-110001

(011) 2370 5418 / 2335 3817

(011) 2335 3756



6A, 6th Floor, Kences Towers, 1 Ramkrishna Street, North Usman Road, T. Nagar, Chennai–600017

(044) 2814 3917/18

(044) 2814 4593



Unit No. 407, 4th floor, 3rd Eye One Commercial Complex Co-op. Soc. Ltd., C. G. Road, Near Panchvati Circle, Ahmedabad, Gujarat–380006

(079) 2646 1376

(079) 2646 1375


Kolkata, West Bengal

5th Floor, The Millenium, Flat No. 5W, 235/2A, Acharya Jagdish Chandra Bose Road, Kolkata–700020

(033) 2281 4661 / 2290 1396

(033) 2289 1945



UTI Infrastructure Technology and Services Limited (UTIITSL) is another organisation in India closely related to PAN. It is one of the authorised entities responsible for facilitating PAN card services, similar to TIN-NSDL. It plays a significant role in PAN card application, issuance, and management for individuals and businesses. UTIITSL ensures that people can apply for PAN cards, make updates, and resolve issues related to their PAN cards through their services. So, UTIITSL is an essential part of India's PAN card application and management process, working alongside TIN-NSDL to provide these services to taxpayers.

All India UTIITSL PAN Customer Care Number

Telephone Number: +91 33 40802999, 033 4080299

(9:00 AM to 8:00 PM on all seven days of the week)

Email ID: [email protected]

UTIITSL - PAN Branch Offices:



Phone Number




Plot No. 3, Sector 11, Post Bag No. 22, CBD Belapur, Navi Mumbai–400614

(022) 67931141

[email protected]


Santoshi Niwas, Behind Punjab National Bank, Shivaji Path, Thane (West)–400601

(022) 25400905

[email protected]


Unit No. 2, Block-B, Gulmohar Cross Road No. 9, JVPD Scheme, JVPD, Mumbai–400049

(022) 26200368

(022) 67931099

[email protected]


29 N S Road, Ground Floor, Opp. Gilander House and Standard Chartered Bank, Kolkata–700001

(033) 2242 4775


[email protected]


D-1, First Floor, Thiru -Vi-Ka Industrial Estate, Guindy, Chennai–600032

044 – 22500187

[email protected]

New Delhi

1/28 Sunlight Building, Asaf Ali Road, New Delhi-110002

011- 23211285


[email protected]

New Delhi

Jeevan Jyoti Building, Plot No 5, Local Shopping Centre 1, Sector-4, Dwarka, New Delhi-110078

011- 23211387

011 23741280

[email protected]

Aaykar Sampark Kendra

It means “Tax Contact Center” in English. It refers to a government service or centre in India that helps people with their tax-related queries and issues. These centres provide information and assistance regarding income tax, tax filing, and other tax-related matters. They aim to make it easier for taxpayers to get answers to their questions and resolve tax-related problems by offering a point of contact with tax authorities.

Lodging a Complaint About Your PAN Card:

To register a PAN Card complaint, you can use the online platform by the Income Tax Department, Aayakar Sampark Kendra (ASK). Follow these steps to proceed:

  1. Go to the ASK portal.

  2. Navigate to the ‘Grievances’ section and complete the necessary fields, including details about the nature of your complaint and receipt number.

  3. Click the ‘Submit’ button to file your complaint officially.

  4. Alternatively, you can contact for assistance by calling 1800-180-1961 or emailing [email protected].

Phone: 1800-180-1961

Email ID: [email protected]

Apart from the abovementioned cities, PAN card customer care centres are also present in Gurgaon, Noida, Bangalore, Hyderabad and Vadodara. The addresses of these can be easily found online.

Common problems faced By PAN Card applicants In India

Here are some common issues you may encounter when applying for a PAN card:

  • Delay in PAN Card Processing: Applicants may experience delays in issuing their PAN cards due to backlog or administrative issues.

  • Incorrect Personal Information: Errors in the name, date of birth, or other personal details on the PAN card can lead to complications.

  • Lost or Stolen PAN Cards: If a PAN card is lost or stolen, applicants must apply for a duplicate card, which can be cumbersome.

  • Application Rejection: PAN card applications can be rejected for various reasons, such as incomplete documentation or incorrect information.

  • Address Change: Updating the address on a PAN card can be challenging for relocated individuals.

  • Name Change: Changing one's name due to marriage, legal reasons, or personal choice can complicate updating the PAN card.

  • Mismatch in Signature: If the signature on documents does not match the signature on the PAN card, it can lead to problems during financial transactions.

  • Online Application Issues: Technical issues or lack of familiarity with the online application process can be a hurdle for some applicants.

  • Communication Problems: Difficulty in reaching the PAN card customer care helpline or obtaining prompt responses to queries can be frustrating.

  • Address Verification: Verification of the applicant's address by the authorities can sometimes take time, causing delays.

  • Outdated Photograph: An outdated or unclear photograph on the PAN card may require updating.

  • Confusion Regarding PAN Verification: Sometimes, third parties or employers may encounter difficulties verifying the authenticity of a PAN card.

It’s essential for applicants to be aware of these common issues and take appropriate steps to address them, such as double-checking application details, promptly reporting lost or stolen cards, and following up with authorities when facing delays or rejections.

Wrapping up!

PAN card customer care significantly ensures a smooth and hassle-free experience for taxpayers across India. Whether you're applying for a new PAN card, updating existing information, or resolving issues, the dedicated helplines, online resources, and physical centres are there to assist you. Timely and accurate PAN card customer care support enhances financial transparency and empowers individuals and businesses to meet their tax obligations efficiently. Your PAN card is not just a number; it's your key to financial compliance and prosperity.

Frequently asked questions

Below are some of the frequently asked questions on PAN Card Customer Care


What is the PAN Card Helpline Number?

The PAN Card helpline number is a toll-free customer service hotline provided by the Indian government for queries related to PAN (Permanent Account Number) cards. It varies depending on the issuing authority, either TIN-NSDL or UTIITSL. You can find the relevant helpline number on their official websites.

What Documents Are Required for PAN Card Queries?

Typically, you will need your PAN card or application reference number when making queries related to your PAN card. It is a good idea to have your personal identification details handy, such as your name, date of birth, and address, as these may be required for verification.

How Long Does It Take to Get a PAN Card Query Resolved?

The time taken to resolve a PAN card query can vary. Simple queries or status checks may be resolved within a few days. However, issues such as corrections or re-issuance might take several weeks or longer. Follow up on your query if it remains unresolved for an extended period.

Disclaimer: The content on this page is generic and shared only for informational and explanatory purposes. It is based on several secondary sources on the internet, and is subject to changes.


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